Employee Benefits Client Service Leader

📁
Client Service/Account Management
📅
52262 Requisition #
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Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.


How will I impact the business?


As the Client Service Leader you will ensure delivery of exceptional service to Gallagher’s clients by managing our client service teams. You will champion branch initiatives and drive our dominant priorities. You will use your experience in client service and business insight to lead our team and create depth in our client relationships. We will look to you to develop and cultivate outstanding relationships within our branch and with our clients and vendor partners.

  • You monitor overall book and client assignments for the team while managing 1-2 clients to keep you in touch with the marketplace
  • You provide guidance in the employee benefits Client Service Cycle to ensure a seamless renewal process and handle advanced service issues. We measure success based on retention and our renewal target is 95%
  • You continuously assess the performance of team members. You provide ongoing, timely feedback and coaching to improve performance
  • You prioritize team workflow and ensure accountability and compliance in both internal and external partnerships
  • You clearly communicate performance expectations and ensure team members have the resources to achieve their goals
  • You recognize the client strategy and can determine appropriate coverage solutions that support and enhance the clients' culture, values, and mission
  • You support consultants in winning new business by participating in meetings and calls with prospects and effectively communicating Gallagher’s Value Proposition
  • You encourage "cross-solving" with clients to communicate resources available within Gallagher that we may not currently provide (Pharmacy Practice, Retirement Services, HR Consulting, Voluntary Benefits, etc.) and actively seek business referrals
  • You champion Gallagher resources and tools to maximize efficiency in managing client deliverables
  • You guide, develop, and mentor new hires, account management, and team resources and foster team engagement by supporting our culture and driving commitment to the Gallagher Way
  • You will have the opportunity to complete internal professional development programs to gain an understanding of the insurance industry and GBS processes
  • We ask our team to exemplify the highest ethical standards, promote ethical behavior and uphold The Gallagher Way

What skills will make me successful in this role?

  • You are comfortable giving and receiving constructive feedback
  • You demonstrate a high level of professionalism in all interactions
  • You recognize each teammate is unique and seek to learn their unique goals and priorities
  • You have navigated the benefits market from the broker perspective, the renewal cycle, and the financial drivers that impact our clients
  • You take action to influence events, achieve team goals, and retain clients
  • You are resilient and adaptable in an environment that requires balancing multiple priorities in any given day
  • You actively seek to develop your professional skills and improve efficiency and productivity
  • You are innovative and rarely satisfied with the status quo. You love to generate new and practical ideas and aim to continuously improve
  • You have a desire to build a knowledge of Gallagher tools, systems and shared resources
  • We look for the people who go the “Extra Mile” to achieve results that benefit the client, the Branch and Gallagher

Do I have what it takes to be considered?

  • Bachelor’s Degree plus 5 or more years client coordination and/or claims management experience OR
  • High School diploma/GED with 10 or more years client coordination and/or claims management experience
  • Appropriately licensed and/or certified
  • Able and willing to travel approximately 50% of the time
  • Working knowledge of Microsoft Windows applications and MS Office

Gallagher Benefit Services, Inc. (GBS), a division of Gallagher, is a company that touches businesses and their employees on a personal level. At the core, our job is to help protect the health and well-being of employees and their families and provide for their financial security—all while allowing employers to attract and retain the people they need to grow and succeed. As you consider the value of working for our team, remember your talent, winning attitude and strong performance will be highly valued as our business continues to grow. 

U.S. Eligibility Requirements:
  • Interested candidates must submit an application and resume/CV online to be considered
  • Must be 18 years of age or older
  • Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
  • Must have unrestricted work authorization to work in the United States.  For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
  • Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement which requires, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure
Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.  
 
Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic.​ Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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