ECommerce Support Representative

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Information Technology
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29893 Requisition #
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Risk Placement Services opened for business in May 1997 with four employees based in Chicago and Atlanta. Since then RPS has completed dozens of acquisitions across the United States, acquiring top talent in all aspects of insurance.

 
At RPS, our focus is on smart and strategic growth, as well as the needs of our retail partners.  Today, our more than 1,300+ associates stand ready to be a strategic business partner in marketing new and renewal business through our wholesale brokerage operations, MGAs, program managers and standard lines aggregator. We have the local knowledge, regional presence and national reach to provide the best options to our clients.
 
Specialties:
Wholesale Broker and Managing General Agent, Casualty, Property, Analytics, Healthcare, Workers Compensation, Transportation, Executive Lines, Technology & Cyber, Public Entity, Personal Lines
 
Position Summary:
 
The Business Analyst works with a variety of technical and functional partners within the business to define requirements for application development, develops required documentation and communicates status in order to ensure business requirements are met.
 
Essential Duties and Responsibilities: 
  • Formulates and defines systems scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements under general supervision.
  • Develops or modifies moderately complex information systems.
  • Guides and advises less-experienced Business  Analysts.
  • Analyzes business processes, identifies process deficiencies, researches solutions and plans and coordinates the remediation of these deficiencies.
  • Assist with the design and implementation of operational and system enhancements to ensure production capabilities are both effective and efficient.
  • As appropriate, writes and validates business requirements and conducts system tests.

Additional Considerations:

Skills:
  • Strong organizational and time management skills
  • Strong problem solving skills
  • Excellent customer service skills and positive attitude a must
Experience:
  • Entry level position – support and/or direct sales experience a plus
  • Experience in a fast paced, self-directed environment a plus
  • Ability for occasional, limited travel opportunities a

 

 
Required:
  • Bachelors Degree

 

U.S. Eligibility Requirements:
  • Interested candidates must submit an application and resume/CV online to be considered
  • Must be 18 years of age or older
  • Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
  • Must have unrestricted work authorization to work in the United States.  For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
  • Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure

Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.  

 
Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, color, religion, sex, age, veteran status, disability, national origin, or any other legally protected status.  Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.  In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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