Director, Strategy & Operations

Corporate and General Services
64669 Requisition #
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Essential Duties and Responsibilities:

  • Generates process improvement hypotheses and performs data analysis for assigned tasks for one or more projects
  • Develops business cases, requirements, and performance metrics
  • Analyzes and reengineers business processes, with input from management and staff
  • Determine comprehensive business requirements
  • Document ‘as-is’ processes and information flows
  • Develop ‘to-be’ process flows and process change diagrams to identify needed organizational and workflow changes
  • Write detailed action plans, including time frame, work to be performed, sequence of events, etc. to be performed by team members, consultants and contractors
  • Identifies performance metrics to monitor cost, quality, timeliness, and customer satisfaction
  • Address other critical business issues such as organizational effectiveness, management reporting and overall performance improvement
  • Exercises problem solving skills, crafts and presents actionable recommendations, and works with management and staff to implement solutions
  • Develops training on assigned projects
  • Updates project management documents
  • Produces performance reports
  • Identifies actionable recommendations
  • Participates in the implementation of performance improvement initiatives

Required Qualifications:

  • Bachelors degree; MBA Preferred
  • Minimum of 5 years of related experience; 2+ years management consulting experience preferred
  • Experience in the insurance brokerage industry preferred

Work Traits:

  • Demonstrated ability to think strategically, identify and solve difficult business problems
  • Strong quantitative and qualitative analysis skills
  • Ability to gather, synthesize and analyze data and draw logical conclusions
  • Strong communication skills, both verbal and in written
  • Demonstrated ability to work independently with limited guidance
U.S. Eligibility Requirements:
  • Interested candidates must submit an application and resume/CV online to be considered
  • Must be 18 years of age or older
  • Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
  • Must have unrestricted work authorization to work in the United States.  For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
  • Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure

Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.  

Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic.‚Äč Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Please Note:

Gallagher never extends an offer of employment or requests any personal identification information without having received an online application and conducted one or more in-person or video interviews. If you have received any communication referencing the offer of a job at Gallagher and you have not submitted an online application or been interviewed by a Gallagher employee, please do not assume that the offer is being sent from a legitimate Gallagher representative.

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