Client Service/Account Management
77744 Requisition #

Every business knows that a passionate workforce is infinitely more productive than one packed with people counting down the seconds, from nine to five. But how do you get employees genuinely fired up about work? Well, that’s where we come in. And we’re pretty damn good at it as well. But if you think that employee happiness is all beanbags and beer fridges, stop reading and move on. This role isn’t for you. 


Here at Gallagher – Employee Experience & Communication, we’re much more than emails and home mailers. We’re driving behavioural change, at scale, for some of the biggest household names on the planet. From high street fashion brands to global tech giants, we find creative ways to take each unique workforce and transform it into a force of nature.


Who are you?


Are you passionate with an ability to learn? Have you got relevant experience in a data engineering role? Does the following sound familiar?


  • Loves working with and understand data
  • Is a great problem solver
  • Has an eye for detail
  • Everyone’s best friend
  • Likes a good brew
  • Can use initiative
  • Passionate about what you do


What is the role?


This role is to assist the team with data related tasks, projects and analysis by developing and using data-related tools to support Gallagher’s data driven solutions.


Key responsibilities


  • Analysing and manipulating data files in Excel to:
    • Ensure data quality
    • Provide high level stats and reports
    • Provide files for loading into web tools
    • Automate manual processes (validation, testing, etc) through the use of VB scripts
  • Familiarity with bulk email tools
  • Analysing and interpreting data from employee survey tools such as Survey Monkey
  • Creating reports that play back data results, trends and findings
  • Analysis of web analytics for internal and external clients
  • Understanding of interpreting qualitative data and how it can be correlated quantitative research
  • Writing scripts to analyse data and provide summaries
  • To support in the delivery of project-based work including timescale and budget awareness
  • To be able to actively contribute in technical meetings, internally and externally
  • To be able to actively contribute to client meetings where audit reports are presented, talking confidently about findings and data behind the results
  • Maintain and form client relationships to enable effective delivery of project work
  • Respond to client issues and requirements and escalate to the project manager to ensure these are addressed as required
  • To attend suggested relevant courses and take advantage of other L&D opportunities that arise
  • To be able to provide reasoned estimates of time and resource to aid work planning


Approximate time splits


  • Client work: 85%
  • New business (sales support): 0%
  • Other (L&D, internal meetings and events etc): 10%
  • Administration: 5%

Person Specification:



  • Competent in your area of specialism
  • Awareness of time and budget constraints when delivering project work
  • Awareness of emerging technologies within your area of expertise
  • Effective communication skills within and across teams
  • Problem solving



  • Ability to contribute to group discussions and meetings
  • Commercial awareness
  • Good understanding of Gallagher Communications business
  • Ability to develop ideas for product or service delivery innovation



  • Bachelor’s degree or equivalent


Eligibility Requirements

  • Must have the Right to Work in the United Kingdom.


What we offer you:

We want Gallagher to be the organisation that all our people are proud to be a part of and where everyone can call themselves one of our team.  Where our culture is embracing of difference, where you can be the best and, perhaps most importantly, be yourself.

We are all different in some way. If we were all the same, and all thought the same, we would be vulnerable as a group.  By welcoming and encouraging diverse opinions and backgrounds within our organisation, we will have a healthier, more innovative and ultimately more profitable business.

If this sounds like somewhere you’d like to join, we’d love to hear from you. If you require flexibility for a role you are applying for, give us a call to chat through the options.

About Us:

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper.We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

As a member of our benefits and HR consulting team, you’ll help our clients - employers of all sizes, across all industries - build workplaces that work better.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation.  Gallagher is committed to diversity of opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.


Please Note:

Gallagher never extends an offer of employment or requests any personal identification information without having received an online application and conducted one or more in-person or video interviews. If you have received any communication referencing the offer of a job at Gallagher and you have not submitted an online application or been interviewed by a Gallagher employee, please do not assume that the offer is being sent from a legitimate Gallagher representative.

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