Information Technology
43471 Requisition #
Thanks for your interest in the Deskside Analyst - IT position. Unfortunately this position has been closed but you can search our 180 open jobs by clicking here.

Person Specification:

Do you have an MCP/MCDST or equivalent? An ITIL qualification is also preferable but not essential.
To help you identify how you might be working: Our In-house standard software packages are:
  • Windows 7 & 10, Microsoft Office packages: 2010 & 2013
  • Mobileiron doe mobile device management
  • Apple products; Laptops, IPads, IPhones
  • Computer & User Management in Active Directory
  • Applying folder / files permissions
  • Exchange 2010 admin
  • Citrix 6.5 XenApp 6.5 and Citrix receiver and common issues
  • BMC Remedy Service Desk software (or similar)
You'll be monitoring our Service Desk procedure in line with ITIL v3 Best practice, PC and Laptop hardware set up and configuration and Installation of hardware & software including the recording of licenses.
The role will require the management of MFD printers, AV kit support, SCCM Maintenance + Use of LogMeIn Software for remote support.
Cable & patch management and Desk side support experience is fundamental to this role as is the ability to prioritise and manage your own workload.
You should be a self-motivated achiever who gains satisfaction from providing excellent customer service and who is comfortable working and using your own initiative.
Able to work and thrive in a challenging environment by using excellent communication and interpersonal skills
You'll need to be eligible to work in the UK
The role is a shift based and will rotate within the hours of 7am-7pm Monday to Friday. Some out of hours work can take place outside of these set times, e.g. weekends.
Founded in 1927, Arthur J. Gallagher & Co. has become one of the largest, most successful insurance broking and risk management companies in the world. With extraordinary reach internationally, our parent group employs over 24,000 people and provides services in more than 150 countries.
We may have been in the business for 90 years, but we continue to be reactive and receptive to change. Our ethics drive everything we do and we are proud to have been recognised as one of the Ethisphere Institute’s Most Ethical Companies for six consecutive years. We work hard to give back to the communities we operate in through fundraising and community days.
Wherever there is an issue of risk, we’re there for our clients. We are a business without barriers – working together to craft solutions that drive value and ambitious advantage for our clients. Our people, our depth of technical knowledge and our global reach will deliver standout advice and coverage expertise.
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