Customer Service Representative/Inside Sales

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Client Service/Account Management
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49612 Requisition #
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Arthur J. Gallagher & Co., one of the world's largest insurance brokers, provides a full range of retail and wholesale property/casualty (P/C) brokerage and alternative risk transfer services globally, as well as employee benefit brokerage, consulting, and actuarial services in the United States. We also offer claims and information management, risk control consulting, and appraisal services to clients around the world.

 

Arthur J. Gallagher Risk Management Services, Inc. is the U.S. retail property/casualty brokerage division of Arthur J. Gallagher & Co. Our advisors specialize by industry and coverage types—developing solutions uniquely tailored to individual client requirements. We deliver a full range of insurance and risk management products and services, including traditional and loss-sensitive coverages, captives, alternative risk solutions, and financial products to clients around the world. For additional information, please refer to Career Opportunities with Arthur J. Gallagher & Co.

 
Position Summary:

The Customer Service/Inside Sales Representative serves as a liaison between customers and the sales and service staff, providing exemplary support and assistance. 
 
This is an inbound call center position responsible for selling products for Coverdell, a division of AJ Gallagher. The position is located near O'Hare Airport and the CTA Blue Line, Chicago, IL.

Essential Duties:
  • Provides customer service to variety of customers over the telephone. 
  •  Responsible for the servicing of existing clients-identifying and assessing customer needs to achieve satisfaction.
  • Receives and responds to customer service inquiries both written and verbal.
  • Follows-up on customer issues, researches problems and processes documents necessary to ensure a successful resolution. 
  • Handles calls and correspondence that are predominantly routine but may require some deviation from standard procedures.
  • Responsible for the servicing of existing clients-identifying and assessing customer needs to achieve satisfaction.  
  • Provides accurate, valid and complete information by using the right methods/tools.

Additional Considerations:

 

Required:
  • High school diploma
  • Minimum of 1 year of customer service experience
  • Strong typing and basic computer skills.
Preferred:
  • Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word.

Work Traits:

  • Good verbal communication skills
  • Maintains a high level of professionalism with clients and establishes a positive rapport with every caller.
U.S. Eligibility Requirements:
  • Interested candidates must submit an application and resume/CV online to be considered
  • Must be 18 years of age or older
  • Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
  • Must have unrestricted work authorization to work in the United States.  For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
  • Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure

Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.  

 
Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, color, religion, sex, age, veteran status, disability, national origin, or any other legally protected status.  Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.  In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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