Contract Customer Service Rep, 3-4 Month Project

Client Service/Account Management
54566 Requisition #
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Are you interested in advancing your career in insurance with a Fortune 500 company that is one of the largest insurance brokerage firms in the world? Are you interested in becoming a licensed insurance professional but don’t have your license yet?   Do you have a passion for helping others? Do you want to gain an in-depth understanding of the benefits arena?  Then you’ve come to the right place!

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

Gallagher Benefits Services (GBS) consistently stands out in a competitive marketplace as an employer of knowledgeable, highly skilled and competitive talent. We are a company that touches businesses and their employees on a personal level. At the core, our job is to help protect the health and well-being of employees and their families and provide for their financial security – all while allowing employers to attract and retain the people they need to grow and succeed. As you consider the value of working for Gallagher Benefit Services, remember your talent, winning attitude and strong performance will be highly valued and will maximize your future potential.

Position Summary:
The estimated length of this contract is 3 – 4 months. There will be a completion bonus of $1500 at the conclusion of the assignment.  This assignment will require a commitment of 40 hours per week and shifts are available within the hours of operation for our Las Vegas Benefits Advocacy Center:  Monday – Friday between 5am – 6pm, Pacific Time.

Our Benefits Advocacy Center (BAC) Representatives serve as a liaison between client members and the service staff, providing exemplary support and assistance.  BAC Representatives assist client members with the selection of their company benefit plans as well as assist with eligibility and claims issues. 

Essential Duties:

  • Reviews client member benefit options and provides guidance to ensure client members are optimizing the use of their employee benefits.
  • Collaborates with insurance carriers, providers, and third party administrators to resolve claim and eligibility concerns for client members, providing resolution expertise and any other assistance and/or support requested or required by the client.
  • Advocates negotiate on behalf of the client members as necessary to assist with eligibility, claim and benefit issues or any question or concern, and maintaining clear and accurate records and updating open issues by logging into a secure database.
  • Responsible for the servicing of existing clients-identifying and assessing customer needs to achieve satisfaction.
  • Receives and responds to client member inquiries both written and verbal.
  • Follows-up on client member issues, researches problems and processes documents necessary to ensure a successful resolution. 
  • Handles calls and correspondence that are predominantly routine but may require some deviation from standard procedures.

  • High school diploma
  • Minimum of 1 year of customer service experience
  • Strong typing and basic computer skills



  • Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word
  • Current Life & Health Insurance license, or be willing to obtain a license.  Gallagher will provide the required 40 hours licensing course onsite and facilitate the fingerprinting and state exam completion, if needed.
  • Bilingual Spanish.


Work Traits:

  • Good verbal communication skills
  • Excellent customer service skills
  • Maintains a high level of professionalism with clients and establishes a positive rapport with every caller
U.S. Eligibility Requirements:
  • Interested candidates must submit an application and resume/CV online to be considered
  • Must be 18 years of age or older
  • Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
  • Must have unrestricted work authorization to work in the United States.  For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
  • Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement which requires, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure
Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.  
Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic.​ Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.






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