Client Service/Account Management
31103 Requisition #
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Arthur J. Gallagher & Co., one of the world's largest insurance brokers, provides a full range of retail and wholesale property/casualty (P/C) brokerage and alternative risk transfer services globally, as well as employee benefit brokerage, consulting, and actuarial services in the United States. We also offer claims and information management, risk control consulting, and appraisal services to clients around the world.


Arthur J. Gallagher Risk Management Services, Inc. is the U.S. retail property/casualty brokerage division of Arthur J. Gallagher & Co. Our advisors specialize by industry and coverage types—developing solutions uniquely tailored to individual client requirements. We deliver a full range of insurance and risk management products and services, including traditional and loss-sensitive coverages, captives, alternative risk solutions, and financial products to clients around the world. For additional information, please refer to Career Opportunities with Arthur J. Gallagher & Co.

Position Summary:


The Client Service Manager is accountable for delivering high quality and efficient service to both internal and external clients through the day-to-day account management. The group of commercial middle market and large commercial lines accounts in various industries. You will directly contribute to key business outcomes such as client retention, client satisfaction, enhancing AJG's value to our clients and prospects, achieve operating/margin targets and fostering a culture of performance and continuous improvement. 
Key responsibilities:
  • Successfully and profitably provides exceptional service to an assigned group of client accounts
  • Builds and solidifies relationships with existing clients by providing ongoing customer care
  • In partnership with the Production team, takes a leadership role in the renewal process, ensuring that the best possible solution is delivered to the client in a high-quality and timely manner
  • Secures existing business and drives the sale of additional services and lines of coverage
  • Cultivates relationships with the buyer in the client organization as well as with day-to-day client representatives and buyers
  • Resolves issues in a manner that’s appropriate for both the client and the Branch
  • Establishes effective relationships with markets, knowing which markets to use for certain risks, etc.
  • Manages to defined service timelines and processes
  • Uses systems, services and resources to execute work as effectively and efficiently as possible
  • Supports one or more Producers and/or Account Executives and is the first line of contact when the Producer or Account Executive is not available
  • Leads appropriate resources to address the client’s risk management needs
  • Coaches Client Service Associates through continuous learning, honest feedback, and strong talent development
  • Conducts periodic audits to ensure compliance to standards and service levels; consistently adheres to service timelines and professional standards
  • Communicates with carriers
  • Maintains complete and accurate client and policy data and documents within the Gallagher systems
Desired Skills and Experience
  • Bachelor's degree with 5+ years Property & Casualty insurance experience –OR– High School degree/GED with 8+ years commercial insurance client service experience.
  • Producer's License
  • Experience managing middle market and large accounts
  • Proficiency in Microsoft Office, specifically Excel
  • Knowledge of endorsements and contract language required
  • Strong organizational and communication skills
  • EPIC database experience highly preferred
  • Ability to travel up to 5% of the time - or less
  • Experience working with middle market accounts.
  • Previous insurance knowledge and experience managing client relationships.
  • Solid financial acumen.

Work Traits:
  • Proficient in using technology as a tool to maximize productivity and quality.  

  • Experience using EPIC highly preferred but not required.

  • Strong written and verbal communication skills.

  • Comfortably engages others in consultative discussion.   

  • Effectively manages/balances multiple and sometimes competing priorities.  

  • Works in a self-directed manner.

U.S. Eligibility Requirements:
  • Interested candidates must submit an application and resume/CV online to be considered
  • Must be 18 years of age or older
  • Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
  • Must have unrestricted work authorization to work in the United States.  For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
  • Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement which requires, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure
Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.  
Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, color, religion, sex, age, veteran status, disability, national origin, or any other legally protected status.  Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.  In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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