Commercial Client Service Broker, Mid-Market

Client Service/Account Management
65627 Requisition #

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.


The Commercial Client Service Broker works closely with our Account Executives to provide Clients with a consultative, solution-based approach to insurance and risk management.  Our successful candidate will be a career insurance professional, with significant experience in commercial marketing, who is a team player committed to personal excellence.


Key Job Responsibilities

  • Lead marketing initiatives relative to new business production and renewals including negotiations with underwriters
  • Handle day-to-day client servicing requirements in a proactive manner
  • Responsible for accuracy of policy documents and timely delivery of renewals
  • Keep current with insurance markets and changing coverages within the industry
  • Analyze client coverage, exposures and loss experience to determine risk requirements
  • Review wordings and conduct wording comparisons
  • Participate in large account or stewardship reviews where necessary
  • Work with Account Executives on cross-selling opportunities and accessing resources within Gallagher
  • Adhere to internal Gallagher Compliance protocols, i.e., audit and compliance to workflow
  • Participate in insurer networking events

Education and Experience

  • RIBO license required along with maintenance of continuing education hours
  • Completion of or working to complete CRM, CAIB and/or CIP designations an asset
  • Minimum 7 years’ Commercial Insurance experience, with strong technical knowledge of general insurance products, and ability to leverage established network of underwriting contacts to negotiate best possible coverage and rates for our clients
  • Experience with specialized insurance product(s) or industry segment(s) an asset
  • Demonstrate superior customer service through use of excellent written and verbal communication
  • Able to organize effectively, prioritize work, meet deadlines, and work confidently in a fast-paced environment
  • Proficient with Microsoft Office and comfortable using new technology
  • Experience with EPIC and paperless environment an asset




What We Can Offer You


Gallagher offers competitive salaries and benefits plans. We offer benefits, including; medical/dental, life & dependent life, AD & D, pension/group savings plan, employee stock purchase plan, educational expense reimbursement, employee assistance programs, discounted gym membership, opportunity for flexible work hours, paid sick days, personal days, employee education recognition program, employee referral bonus program and more.


We love to have fun and cultivate an enjoyable working environment. We have an active social club along with a service recognition program which ensures we share and celebrate the successes of our employees along with rewarding our employees for their achievements. We offer a diverse learning environment that challenges you to build on your strengths and to create new ones. We provide career pathing and advancement opportunities for our hard-working and dedicated employees.


We are an equal opportunity employer which values diversity in the workplace and are therefore happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request for candidates taking part in all aspects of the selection process

Please Note:

Gallagher never extends an offer of employment or requests any personal identification information without having received an online application and conducted one or more in-person or video interviews. If you have received any communication referencing the offer of a job at Gallagher and you have not submitted an online application or been interviewed by a Gallagher employee, please do not assume that the offer is being sent from a legitimate Gallagher representative.

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