Client Service Associate I

📁
Client Service/Account Management
📅
58349 Requisition #

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

  

The Client Service Associate is accountable for delivering high quality and efficient service to clients within the pooled group of accounts by assisting with the overall processes and providing routine client support. This role reports directly into either the Client Service Director or the Client Service Supervisor. The Client Service Associate contributes to key business outcomes such as client retention, client satisfaction, enhancing AJG’s value to our clients, achieving operating/margin targets and fostering a culture of performance and continuous improvement.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:


  • You will provide client service consistent with operational standards and practices.

  • Adhere to efficiency/productivity and process standards, such as data and document requirements, timelines, tool and resource usage, etc.

  • You will consistently achieve or exceed operational productivity and performance metrics.

  • Successfully and profitably execute client service tasks and clerical/administrative work for a group of pooled accounts.

  • You should demonstrate excellent teamwork traits including good communication, proper documentation and follow through.

  • Execute on standard methodologies and processes, using existing systems and shared services to work as effectively and efficiently as possible.

  • You will be expected to adhere to strict service timelines and processes.

  • Works with insurance carriers as necessary.

  • You will organize and prioritize assigned tasks with limited supervision to deliver high quality work on a timely basis.

  • You should have a keen understanding of professional and industry standards/practices

  • Builds collaborative and mutually meaningful relationships with other team members

  • Actively suggests and shares opportunities to streamline and improve processes

  • Exudes a positive attitude while working within a team environment

  • Successfully obtains a Producer’s license within a year of employment

 
Required:
  • High school diploma or GED
  • 1+ years directly applicable experience
  • Proficiency in Microsoft Office
  • Basic Math skills
Desired:
  • Associate's degree, professional certification, or equivalent training and experience preferred.  

  • Previous experience managing client relationships.

Work Traits:
  • Exceptional organizational skills. 
  • Proficient in using technology as a tool to maximize productivity and quality.  
  • Strong written and verbal communication skills.
U.S. Eligibility Requirements:
  • Interested candidates must submit an application and resume/CV online to be considered
  • Must be 18 years of age or older
  • Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
  • Must have unrestricted work authorization to work in the United States.  For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
  • Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement which requires, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure
Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.  
 

Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic.​ Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.


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