Claims Officer – Expression of Interest

63380 Requisition #

Gallagher Bassett is Australia’s largest Third-Party Administrator (TPA). Our focus is refreshingly simple:  We manage insurance claims on behalf of insurers, brokers, government bodies and self-insured organisations, and in South Australia, we ensure we get Injured Workers back to work and their life.

We are proud to be named on the Ethisphere Institute’s 2019 World’s Most Ethical Companies list for the eighth consecutive year.


The Role

We are seeking expressions of interest for future Claims Officer roles. In this role you will be responsible for the delivery of a personalised, empathetic and organised claims management service to the SA community, supporting the return to work process for individuals that have experienced a workplace injury.  Working with our Return to Work Specialists, Impairment Benefit Specialists, Dispute Resolution Officers and other technical roles within the SA operations, the role is responsible for claim management functions, including providing administration support with a focus on internal and external customer service.

Reporting directly to a Team Manager additional responsibility include:

  • Upload all relevant data and information into Gallagher Bassett and Return to Work SA systems in a timely manner
  • Providing high quality customer service by actively listening, showing empathy and recognising the needs of the worker and employer
  • Receive phone claim lodgement from injured worker or employer and call secondary party to verify information within appropriate time frames
  • Manage the determination of low risk (e.g. medical expenses only and Noise Induced Hearing Loss) claims
  • Ensure accurate and timely data entry for determinations and payments, with a particular focus on compliance with legislation
  • Educate all stakeholders on RTW process, legislative requirement, initial claims decision, formal statement requirement and advocate the mobile case management service provided where necessary
  • Proactive claims management support for internal stakeholders e.g. booking appointments and referral with medical providers, drafting and issue letters to stakeholders, processing of invoices in a timely manner.

The Person


To be successful in this role, you will need to be highly motivated, be customer focussed, have strong communications skills with the ability to be empathetic and understanding with injured workers.   We are looking for someone with strong time management skills coupled with the alibility to work in a fast-paced environment.  


Previous experience in workers compensation or personal injury would be held in high regard.

What we can offer you:

  • Staff benefits program with a wide range of discounts on offer
  • Flexible work hours including 9 Day Fortnight, RDO’s
  • Staff referral incentive
  • Opportunities for ongoing education and development
  • Service recognition awards to celebrate your contribution to the company
  • Employee assistance program for yourself and your immediate family members
  • The opportunity to work for a company that gives back to the community through our Gentle Bear program

To Apply

Do you think you can make an impact to our business? We want to hear from you today, click on Apply for this Job.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace.

You will need to have the right to work in this country to be eligible for employment with Gallagher Bassett Services.

Agency applicants will not be considered for this role.

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