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Claims
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49296 Requisition #
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We are looking to recruit a Claims Handler to join our team. You will be responsible for delivering a high quality professional advice service to clients regarding any claims issues; you primary task is to liaise with insurers and other interested parties to expedite the claim and effectively manage your clients’ expectations. You will handle claims from receipt of notification of loss through to conclusion.

Key Responsibilities

  • Advise and update clients on all meaningful events and discussions during the claim ensuring complete customer happiness

  • Regularly assess the status of claims with clients / insurers / recovery agents/solicitors (as applicable) and ensure that all parties are informed of progress or chased for updates as necessary.

  • Can you offer appropriate technical advice to clients throughout the duration of the claim? Be encouraging, compassionate and effectively handle their expectations? Your role is focussed on regarding the claim process, timescales, policy and/or legal liability and quantum.

  • You will liaise with your Line Manager regarding any issues, queries or areas of concern which may arise. Ensuring you bring to your Line Manager’s attention any claims complaints (in addition to following the company’s general complaints procedure)

  • Identify and inform Line Manager of any claims which may generate a complaint

  • Ensure market / insurance / legislation and other technical knowledge is developed and maintained to enable efficient claims handling and that Business systems are updated regularly and that data held is 100% accurate at all times, to facilitate accurate claims reporting.

  • Process all claim notifications, further advices and collections in accordance with the Claims Division’s procedures

  • Can you manage own workload in order to service the client promptly and expertly? You will need to be someone with super administrative skills who will be task focused and want to develop and nurture their career with us.

  • Update insurers and recovery agents and inform of any additional information acquired during the claims process. Review insurer’s, recovery agents and solicitors queries and resolve wherever possible

  • Ensure that claims statistics, when required by the client, Placing Department or insurers on risk, are accurate and produced in accordance to SLAs

  • Ensure all relevant inward/outward correspondence is added to each claim file in the correct order, including contemporaneous notes of any telephone conversations / meetings

  • Comply with AJG Professional Standards Manual in accordance with statutory requirements for role with specific attention, but not limited to Whistle Blowing, Treating Customers Fairly

Experience, Knowledge and Skills

  • Cert CII/ Dip CII (Chartered Insurance Institute) qualification desirable and educated to GCSE standard or equivalent

  • Previous experience within the insurance industry with specific claims handling focus.

  • Good customer service focus along with good planning and analytical skills.

  • Identify potential risk/issues and seek advice/consultation when required. Apply due diligence and process adherence accompanied by high accuracy and attention to detail.

  • Good communication and interpersonal skills and takes initiative when assisting team members.

  • MS office proficiency.
  • Eligible to work in the UK
     

Founded by Arthur J. Gallagher in Chicago in 1927, Gallagher has grown to be one of the leading insurance brokerage, risk management, and human capital consultant companies in the world. With significant reach internationally, we are an equal opportunities organisation who employs over 26,000 people and our global network provides services in more than 150 countries.

Our people partner with businesses across countries and international territories to provide relevant and impactful professional advice. Regardless of what risk and challenges our clients have, we work hard and utilize industry specific expertise to find the best solution and to deliver it with world-class service.

We continue to build on 90 plus years of expertise that spans global industries. No matter the size of the organization we partner with and the challenges presented by the industry, we work tirelessly to provide solutions that maximize value for our clients.

Our values are core to our culture. Passionate service, strategic innovation, and ethical behavior form the basis of how we do business. We help businesses go beyond their goals. It’s the Gallagher Way.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation.  Gallagher is committed to diversity of opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.