Claims Entry Level Representative

Client Service/Account Management
66448 Requisition #

Pronto Insurance is one of the fastest growing general agencies in South Texas. Our first agency was founded in 1997 and the managing general agency operations commenced in 2005. Pronto has emerged in the insurance market through its captive agencies, independent agents, and franchise locations. Today Pronto has over 180 captive locations in Texas and recent expansion into California and Florida markets. Our vision is to become the industry leader by making Pronto Insurance products a reality for all. With this tremendous growth there is an opportunity for an experienced professional to help ensure Pronto’s continued success.


Pronto has an exciting opportunity for individuals wanting to enter the world of claims. As an Entry Level Representative, you will learn about insurance terms and policy provisions, be the first contact for the customer when they file a claim, and be able to guide them through the claims process. The ideal candidate will be motivated to move into a Adjuster role within the organization and will obtain their Adjusting License while providing exceptional service to our customers.

Job Details:

  • Job Location: Brownsville, TX

  • Hours of Operation: Monday – Saturday: shifts will vary 


Job Duties & Responsibilities:


  • Answer phones professionally and assist customers through the first notice of loss process showing proper level of empathy.

  • Input new claims into the Claim Administration system focusing on data accuracy.

  • Answer questions from customers about claims process and status.

  • Research requested  information by using available resources

  • Ability to obtain a Adjusting license from designated state(s)

  • Work collaboratively in a team environment

  • Other duties as assigned

Education & Experience:


  • High School or GED Required, Bachelor’s Degree preferred

  • Candidate must be able to obtain a Texas P&C Adjuster License

  • Excellent communication skills both oral and written

  • Knowledge of customer service principles and practices

  • Good keyboard skills

  • Planning and Organizational Skills

  • Bilingual English & Spanish required


U.S. Eligibility Requirements:
  • Submit an application and resume/CV online to be considered.
  • 18 years of age or older.
  • Willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation.
  • Unrestricted work authorization to work in the U.S. For U.S. employment opportunities, Risk Placement Services, Inc. hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H, or L visas), such as students in practical training status.  Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. RPS will require proof of work authorization.
  • Willing to execute RPS’ Employee Agreement or Confidentiality and Non-Disclosure Agreement which requires, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure. 
RPS offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.

Risk Placement Services believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Risk Placement Services will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Please Note:

Gallagher never extends an offer of employment or requests any personal identification information without having received an online application and conducted one or more in-person or video interviews. If you have received any communication referencing the offer of a job at Gallagher and you have not submitted an online application or been interviewed by a Gallagher employee, please do not assume that the offer is being sent from a legitimate Gallagher representative.