Claims Customer Service Representative

📁
Client Service/Account Management
📅
55458 Requisition #
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Gallagher Bassett is the premier provider of global claims services, dedicated to exceptional customer service and demonstrably superior outcomes. GB helps people, teams and businesses overcome adversity and loss through the guiding expertise of over 5,000 claims professionals, all committed to going beyond expectations in the continuous pursuit of a better way.

 

Position Summary:

A Customer Service Representative is responsible for professionally handling call inquiries regarding claims in a fast paced call center environment to include identifying and resolving customer concerns and questions regarding claims information and billing concerns. This person will be responsible for projecting an exemplary company image through positive customer phone interactions.  Additional responsibilities include handling various types incoming mail to include various media, checks and other claim related items. 

 

Essential Duties:

  • Answer incoming phone inquiries from clients, claimants and medical providers regarding claims information.
  • Transfer customer calls to appropriate staff and research billing issues.
  • Demonstrate superior listening skills while exhibiting excellent customer service, patience, and empathy to promote the company reputation of integrity.
  • Prevent and defuse situations through research, customer education, exploring alternative solutions and follow up to ensure a successful resolution.
  • Upload documents from media received through centralized mail processing to the correct claim file.
  • Investigate claim information to appropriately determine the correct mailing addresses for return to sender checks.
  • Forward title with appropriate release letter to storage/salvage companies.
Required:
  • High school diploma 
  • Minimum of 1 year of customer service experience
  • Strong typing and basic computer skills

Preferred:

  • Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word

Work Traits:

  • Good verbal communication skills
  • Maintains a high level of professionalism with clients and establishes a positive rapport with every caller.
U.S. Eligibility Requirements:
  • Interested candidates must submit an application and resume/CV online to be considered
  • Must be 18 years of age or older
  • Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
  • Must have unrestricted work authorization to work in the United States.  For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
  • Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure

Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.  

 
Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic.‚Äč Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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