Claims Advocate Manager Senior

66398 Requisition #

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.

Position Summary:
The Client Counsel Senior provides expertise related to a wide range of legal advisory functions.
Essential Duties and Responsibilities: 


This position provides management guidance to supervisors and staff functioning. Management responsibilities for function and team: demonstrates a broad knowledge of staff and line roles, business systems and information technology. Independently and proactively manages the property/casualty claims programs for assigned clients. Monitors larger and most complex claims (over $100,000) , demonstrating the ability to manage and communicate complex claims issues for key accounts. Attends and facilitates client meetings, claim reviews and vendor visits; reviews claim status, action plans, and reserves using advanced problem resolution skills. Negotiates for changes in reserves for a positive client outcome. Provides status reports to clients and keeps Account Executive and Claims Manager informed. Advocates, consults and provides coverage advice to clients as appropriate. Actively researches and obtains claims data from claim carriers and challenge adjusters as warranted while advocating the best possible outcome for clients in accordance with service standards. Serves as liasion for claims activities between third-party administrator or carrier personnel and client. For those responsible for Wokers Compensation, additional duties include: Serves as an Employer Advocate for workers' compensation issues and ensure carrier decisions are made in client's best interest. Conducts reviews of workers' compensation claims with third-party administrator or carrier and client. My perform experience modification projections, review bureau worksheets and provide analysis on increases and assist in strategies to reduce experience modification. Identifies claims with subrogation and joint coverage and confirm that they are properly coded on the Workers' Compensation Insurance Rating Bureau (WCIRB) bureau sheets for potential reduction in experience modification. Assists with audit of claims files and provide recommendations for improvement. Assists with workers' compensation portion of Request for Proposals for prosepctive clients.


Additional Considerations:

  • Bachelor's degree.
  • 5 or more years related professional experience.


  • Juris Doctor degree.
U.S. Eligibility Requirements:
  • Interested candidates must submit an application and resume/CV online to be considered
  • Must be 18 years of age or older
  • Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
  • Must have unrestricted work authorization to work in the United States.  For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
  • Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure

Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.  

Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic.‚Äč Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Please Note:

Gallagher never extends an offer of employment or requests any personal identification information without having received an online application and conducted one or more in-person or video interviews. If you have received any communication referencing the offer of a job at Gallagher and you have not submitted an online application or been interviewed by a Gallagher employee, please do not assume that the offer is being sent from a legitimate Gallagher representative.