63398 Requisition #

Pronto Insurance is one of the fastest growing general agencies in South Texas and is now a member of Gallagher, a world wide expert in risk management solutions. Our first agency was founded in 1997 and the managing general agency operations commenced in 2005. Pronto has emerged in the insurance market through its captive agencies, independent agents, and franchise locations. Today Pronto has over 200 captive locations in Texas and recent expansion into California and Florida market. Our vision is to become the industry leader by making Pronto Insurance products a reality for all. 

Job Description:

Confirms coverage, takes recorded statements from all parties, determines liability, establishes damages-including total loss, issues settlement checks and recognizes subrogation potential.  



  •  Identify coverage issues through policy interpretation or confirm applicable coverage 

  •  Effectively communicate verbally and in writing. 

  •  Ability to quickly build rapport and provide exceptional customer service 

  • Excellent organization and problem-solving skills. 

  • Maintain compliance with the Department of Insurance in the applicable state

  • Maintain current and effective diary program

  • Evaluate each claimant for compensability


  • 1 or more years of automobile claims experience.

  • Non-standard auto experience preferred.

  • Strong negotiation skills. 

  •  Ability to multitask and prioritize. 

  • Strong customer service skills. 

  •  Proficient in basic computer skills. 

  •  Knowledge of automobile damage and mechanics of injury.

  • Bilingual in English/Spanish a plus.

  • Ability to interpret insurance policy language and to adhere to Department of Insurance regulations.

U.S. Eligibility Requirements:

  • Submit an application and resume/CV online to be considered.
  • 18 years of age or older.
  • Willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation.
  • Unrestricted work authorization to work in the U.S. For U.S. employment opportunities, Risk Placement Services, Inc. hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H, or L visas), such as students in practical training status.  Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. RPS will require proof of work authorization.
  • Willing to execute RPS’ Employee Agreement or Confidentiality and Non-Disclosure Agreement which requires, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure. 


RPS offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.

Risk Placement Services believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Risk Placement Services will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.