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46420 Requisition #
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Pronto Insurance is one of the fastest growing general agencies in South Texas. Our first agency was founded in 1997 and the managing general agency operations commenced in 2005. Pronto has emerged in the insurance market through its captive agencies, independent agents, and franchise locations. Today Pronto has over 200 captive locations in Texas and recent expansion into California and Florida market. Our vision is to become the industry leader by making Pronto Insurance products a reality for all.


Position Summary:

  • Investigates, evaluates, negotiates and settles personal lines claims in an assigned area to include verification of coverage, legal liability and extent of damage to persons, and property, which may require contact by telephone, correspondence or in person.
 Essential Duties and Responsibilities: 
  • Handles a high volume of claims in a virtual or centralized call center environment.
  • Ensures that all compliance requirements for claims handling correspondence are met in a timely and professional manner.
  • Resolves a large volume of claim calls and maintain claim handling policies and practices.
  • Issue payments as per discretionary settlement authority limits.
  • Adjust reserves properly and understand their impact on a claim.
  • Accountable to ensure the claim file is maintained in an organized manner and contains all relevant details to appropriately adjust the claim.
  • Prepares submissions and reports to Claims Management on selected files; document and maintain claim files.
  • Evaluates and recommend reserve and settlement values on assigned cases.
  • May require the preparation of written or computerized estimates in loss settlement.
Additional Considerations:

 

 

Required:
  • High school diploma and 2 years related claims experience required.
  • Appropriately licensed and/or certified in all states in which claims are being handled.
  • Knowledge of accepted industry standards and practices.
  • Proficient in basic computer skills.   
Preferred:
  • Bachelor's Degree preferred.
  • Bilingual Spanish a plus.
  • Experience with related claims and business software.  
Key Characteristics:
  • Excellent judgement and decision making skills to ensure claims are resolved in the best interest of the Company.
  • Ability to combine pieces of information to form conclusions necessary to determine coverage, evaluate liability and evaluate damage exposures to ensure the claims are paid in a fair and equitable manner.
U.S. Eligibility Requirements:
  • Interested candidates must submit an application and resume/CV online to be considered
  • Must be 18 years of age or older
  • Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
  • Must have unrestricted work authorization to work in the United States.  For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
  • Must be willing to execute Gallagher’s Employee Agreement or Confidentiality and Non-Disclosure Agreement which requires, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure.
Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.  
 
Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, color, religion, sex, age, veteran status, disability, national origin, or any other legally protected status.  Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.  In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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