Case Manager - Personal Injury - CHR

63378 Requisition #

Managing International Insurers and Providers.  Work for a global organisation that is recognised as one of the world’s most ethical companies! 

  • Full-time permanent role in a values based organisation
  • Excellent opportunity to cement your claims career or take the next step

  • Work collaboratively with a dynamic, busy and friendly team 

Gallagher Bassett (GB) is New Zealand's premier third party administrator. We manage group insurance plans and claims on behalf of insurers, brokers, government bodies and self-insured organisations.  We are part of the leading global risk management and insurance group Arthur J Gallagher & Co, and awarded one of the Top 15 Best Employers in the NZ Insurance Industry 2020.

Through a team geographically dispersed throughout New Zealand, GB provides a suite of claims management, risk control and related services out of offices located in Auckland, Christchurch, and Dunedin.

We are proud to be one of 124 companies, from 19 countries and representing 52 industry categories, named on the Ethisphere Institute’s 2020 World’s Most Ethical Companies list for the ninth consecutive year.

The position

We are currently looking for a highly-motivated individual who will bring passion, enthusiasm and commitment to this important claims management role.  As next level support, you will be responsible for providing essential information and assistance to ensure the smooth and accurate processing of personal injury claims.  To be successful in this role you will maintain excellent customer relationships, have high-quality communication skills and ‘second-to-none’ attention to detail.

 Your key responsibilities will include:
  •  Managing a portfolio of work and non-work related injury claims, providing information and assistance to injured employees and their employers
  • Developing and maintaining professional relationships with injured employees, employers and providers

  • Making clinical assessments of injuries and determining the appropriate level of entitlements within the provisions of the Act

  • Arranging case conferences and claims reviews
  • Ensuring compliance with legislation

The person 


We want you to be successful, therefore as a minimum you’ll need:  

  •  Ideally, at least 12 months’ insurance industry or ACC experience
  • You will be familiar with process improvement and have a strong background in customer service

  • Fantastic communication skills, allowing you to build an easy rapport with customers and your colleagues

  • Great time management where you can demonstrate you can juggle multiple priorities with ease

  • Be computer and systems savvy
  • Positive and hard-working attitude 

Benefits & Culture


When you join the Gallagher Bassett team, you’ll be joining a culture of best practice, partnership, success and fun! Every member of our team is highly skilled, with a passion for claims management. We work collaboratively to deliver meaningful and relevant services to our clients, and to ensure a consistently high level of job satisfaction among our team members. 


Life at Gallagher Bassett is often fast-paced, unpredictable and challenging and our work is deeply rewarding, social and engaging.


Some of our benefits include:
  • Attractive remuneration package
  • Ongoing professional development
  • Free health insurance 
  • Employee referral incentive
  • Service recognition awards
  • Employee Wellness Program
  • Employee Assistance Program (for yourself and immediate family members)  

If you have an interest in contributing to the health outcomes of the New Zealand workforce – and you’re looking to step into a great career with a progressive company – we look forward to hearing from you. 


Apply now! 


 Click on Apply for this Job.


 Only people with the right to work in this country will be considered for this position.


 Applications from agencies will not be accepted.


 If this sounds like you – apply now!