📁
Claims
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64872 Requisition #

Your Role

As a case manager, you’ll work alongside your own team and the wider claims departments towards a single goal: providing quality service and care for Injured Workers and our clients.
 
You’ll be a central point of contact for your own portfolio of injured workers at an integral part of their claims journey, and provide guidance and expertise to a range of stakeholders relating to medical requests and entitlements. Our case managers play a vital part in ensuring Injured Worker’s and Employers have a trusted partner in the claims process.
 
At GB, we foster long and meaningful careers for our Case Managers through dedicated and ongoing training opportunities, and organisation-wide support. This position will be a launching pad for your successful work cover career.
 
You will add value to Gallagher Bassett across the following:
  • Taking ownership of your portfolio of Medical Expenses Only and closed-period Claims for injured workers
  • Providing Workers Compensation claims advice and customer service to all involved parties such as injured workers and their employers
  • Liaising with and providing a high level of customer service to injured workers directly with relation to their claim, as well as liaising and building rapport with providers and employers to monitor effective medical treatment programs for injured workers
  • Utilising and developing effective claims management tools and skills, and working with your wider team of claims management specialists to ensure the delivery of quality service for all
We’re interested in hearing from people who possess:
  • Case management experience, or studies within the Psychology, Legal, Social work or  Allied Health/Health Science disciplines (ideal, but not essential)
  • Recent work experience within a customer service focussed role
  • Exceptional time management and organisational skills and the ability to prioritise your tasks
  • Excellent communication and interpersonal skills, and a team-player attitude
  • An aptitude for working within a dynamic, fast paced and challenging environment
If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you will experience the following:
  • Staff benefits program with a wide range of discounts on offer
  • Flexible work hours
  • Staff referral incentive bonus
  • Opportunities for ongoing education and development
  • Service recognition awards to recognise your input to the organisation
  • Employee assistance program for yourself and your immediate family members
  • The opportunity to work for an organisation that gives back to the community through our Gentle Bear program
A brief overview on GB:
 
Gallagher Bassett is Australia’s largest Third Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.
 
Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, employing over 1000 staff.
 
GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance!
 
To apply

If this sounds interesting to you – we want to connect!
 
Click on Apply for this Job.
 
GB is an Equal Opportunity Employer and as a member of the Diversity Council Australia, we recognize the importance of, and embrace diversity in the workplace.
 
To be considered for this opportunity you must have right to live and work in Australia when applying.
 
Agency applicants will not be considered for this position.
 

Please Note:

Gallagher never extends an offer of employment or requests any personal identification information without having received an online application and conducted one or more in-person or video interviews. If you have received any communication referencing the offer of a job at Gallagher and you have not submitted an online application or been interviewed by a Gallagher employee, please do not assume that the offer is being sent from a legitimate Gallagher representative.

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