46479 Requisition #
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Why are we different? We are a family run, but Internationally successful insurance firm. This means that our values and our ethics are strong. Are you someone that takes pride in getting it right first time? Do you want to deliver high quality service and products to your customers? Our growing Insurance call centre is searching for you to join our driven culture.
Your play an important role here. You will be providing key support and critical information to your valued customers. You're dealing daily with customers most valued possessions. We need you to be competitive, focussed, and want to make a real difference.
You’ll need to have top-notch interpersonal skills and a desire to challenge yourself every day. If you have the dream to deliver real results, contact us today.

Your Responsibilities

  • Your aim will be take calls from potential customers whose Insurance renewal dates are coming up. You'll use your expert knowledge to guide them through a quotation asking relevant questions and digging deeper to get accurate answers. This can take around 20 minutes per customer so it's critical that you're able to develop a relationship and empathy quickly. It's fast-paced around here.
  • You'll identify what your customer actually needs and then help them to understand how our products may benefit them. Explaining clearly the details of our policy and how this might be a suitable level of cover.
  • You're always leaving each caller with a positive impression of the company and yourself, you'll aim to convert as many calls in to new customers as you can but remember, it's about getting things right and putting the customer first. We've already mentioned we're different.
  • Ensure you only sell what's needed. This isn't about us making money, this is all about having the customers most precious items on the right cover. We're here to protect their interests and possessions and providing an outstanding experience.
  • You're aligned with our professional standards manual for your role with specific attention, but not limited to Managing Client information, Whistle Blowing and Treating Customers Fairly. We all need to play by the rules.

Do you have what it takes?

  • Our company was founded on strong relationships, delivering sound advice, excellent customer service and innovative solutions. We put ourselves in the best position to succeed when we demonstrate that our clients are at the core of everything we do.
  • Full training is given so no previous insurance or call centre experience is necessary. We do ask that you've spent some time dealing with customers though, this is a really important part of your role.
  • You are an excellent communicator with a good eye for detail and the ability to grasp basic maths. You have a drive to exceed targets by using your positive, motivated and dynamic personality.
  • You contribute the highest degree of ethics and integrity along with eligibility to work in the UK.

    Founded by Arthur J. Gallagher in Chicago in 1927, Gallagher has grown to be one of the leading insurance brokerage, risk management, and human capital consultant companies in the world. With significant reach internationally, we are an equal opportunities organisation who employs over 26,000 people and our global network provides services in more than 150 countries.
    Our people partner with businesses across countries and international territories to provide relevant and impactful professional advice. Regardless of what risk and challenges our clients have, we work hard and utilize industry specific expertise to find the best solution and to deliver it with world-class service.
    We continue to build on 90 plus years of expertise that spans global industries. No matter the size of the organization we partner with and the challenges presented by the industry, we work tirelessly to provide solutions that maximize value for our clients.
    Our values are core to our culture. Passionate service, strategic innovation, and ethical behavior form the basis of how we do business. We help businesses go beyond their goals. It’s the Gallagher Way.
    Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation.  Gallagher is committed to diversity of opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

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