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Information Technology
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55224 Requisition #
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Our driven and successful insurance business are looking for some support for the daily running of our operation. We would love to invest in someone who has passion, drive and charisma. Are you keen to help us to make real changes?

Working within our call centre style operation, you'll focus on how we can improve. This could be an internal process, it might be looking at our customer journey... it's a varied role that needs a dynamic and forward thinking professional to fill it.

Key Accountabilities:

  • You complete a variety of administrative tasks on a daily basis, including correspondence, enquiries, and manual renewal invites in line with company SLAs

  • Using your superior product knowledge, the underwriting guide and liaising with underwriters to process referrals correctly.

  • Handle complaints to customer’s satisfaction, rectify any errors made in order to provide a high level of service to our customers

  • Play an enthusiastic role in the continued learning and  development of your skills

 

Your Skills, Experience and Qualifications:

  • Knowledge of call centre operations

  • Understanding of home insurance products on the market

  • Excellent Industry Product and System Knowledge
  • Awareness of the regulatory requirements in respect of ‘advised’ and ‘non-advised’ sales, and in particular evidencing the standards and knowledge required in respect of giving advice and making recommendations to customers

  • Excellent customer service focus and empathetic awareness

  • A positive career history for compliance, achievement, behaviour and attitude

  • Resilience when dealing with distressed customers, using empathy as appropriate

  • You’re a natural team player who desires the best outcomes for all parties.

  • Eligibility to work in the UK

What we offer you:

We want Gallagher to be the organisation that all our people are proud to be a part of and where everyone can call themselves one of our team.  Where our culture is embracing of difference, where you can be the best you can be and, perhaps most importantly, you can be you.

We are all different in some way. If we were all the same, and all thought the same, we would be vulnerable as a group.  By welcoming and encouraging diverse opinions and backgrounds within our organisation, we will have a healthier, more innovative and ultimately more profitable business.

If this sounds like somewhere you’d like to join, please get in touch. If you require flexibility for a role you are applying for, why not give us a call to chat through the options?

About Us:

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customised solutions that will protect them and fuel their futures.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation.  Gallagher is committed to diversity of opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.