Business Analyst

Information Technology
52819 Requisition #
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The role involves working closely with Project Managers and stakeholders from all areas of the business (as well as related third parties in some instances)  on a variety of  projects such as ( but not limited to)  MI development, Data, security and storage  improvements, operational process improvements, business integrations and regulatory driven change. Tasks will include, but not be limited to:

  • Defining the business problem/opportunity and understanding the primary objectives of new projects.

  • Planning and running interviews / meetings / workshops, primarily to gather requirements from key stakeholder groups or to understand existing process and procedures – documenting the outcomes.

  • Analyse the business requirements, creating effective Business Requirement Documents with clear priorities in relation to project objectives

  • Work with cross-functional business project teams to develop solutions to a range of business challenges and opportunities. These will include (but not limited to) revised or new processes, application enhancements, data dictionaries, training requirements, reporting solutions  and operational procedures

  • Coordinate business requirements walk-throughs and sign-offs, verifying with user representatives/stakeholders that the published documents meet business requirements.

  • Development of materials for both current and future situations - such as process flows, process guides, procedure notes, training materials, and standard procedural templates or letters.

  • Support the business in the introduction of changes and solutions

  • Support  project managers in the development and maintenance of content for the required project governance documentation e.g. project and resource plans, project initiation document, cost  and benefit assessments, RAID log

  • Proactively contribute to project working groups and meetings, supporting a controlled and managed change approach

  • Proactively support and adopt the change methodology and project management techniques, contributing ideas for improvement

  • Manage sensitive information and data carefully mitigating risks/issues where possible


Plus any additional duties and responsibilities that may reasonably be expected to be undertaken in accordance with the role.

Skills, Qualifications and Experience:
  • IIBA (International Institute of Business Analysis) qualifications (or other BA related qualifications desirable but not essential
  • Subject matter expertise (SME)  demonstrated through professional qualifications in a specific  area (e.g. Finance, HR, Tech, Risk & Compliance) desirable but not essential
  • Proficient knowledge of MS Excel , Word and Power point essential
  • Proficient knowledge of Visio, MS Project and other project software desirable 
  • Good working knowledge of Employee Benefit and Wealth management business in the UK
  • Familiar with Adviser Office and Salesforce applications desirable
  • Awareness of the regulatory requirements in respect of both Employee Benefit and Wealth management businesses in the UK
  • Excellent planning and organisational skills
  • Strong communication skills 
  • Can display a range of skills and techniques appropriate for the role (e.g. for requirement gathering or solution identification and selection)
  • Excellent interpersonal skills, including listening, verbal and written communication with the ability to communicate effectively with all levels of the Company, including senior level management 
  • Time management and deadline driven 
  • Creative problem-solver with a positive, ‘can do’ attitude
  • Previous experience working Employee Benefits /Wealth Management desirable
  • Previous experience of working within Financial Services/Service Industry essential

  • Working in Project teams and for Project Managers
  • Experience of working on Business led (rather than IT led) change and projects.

  • Working with cross functional teams in multiple locations
  • Working to tight deadlines in a fast paced environment
  • Planning and running meetings and workshops
  • Presenting to groups, generating solutions and delivering training
  • Ability to manage own workload and multiple activities at any given time
  • Working in environments with ambiguity and where priorities can frequently change

  • Eligible to work in the UK

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customised solutions that will protect them and fuel their futures.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation.  Gallagher is committed to diversity of opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.