Regional and Branch Operations
82580 Requisition #

Gallagher is one of Australia’s and the world’s largest Insurance broking and risk management companies with over 30,000 employees globally. We pride ourselves on being a socially responsible, ethical and collaborative organisation expressed through our Shared Values, The Gallagher Way. We are also proud to be named one of the World’s Most Ethical Companies by Ethisphere Institute (2012-2021) and listed as one of the Insurance Business Australia Top Insurance Employer for 2021 as well as Forbes Best Employer for Women.

What is the role?
Reporting to the Melbourne Branch Manager, this role will partner with various team’s leadership personnel to manage branch operations and administration in our East Melbourne office, comprised of approximately 200 employees.  
You will be responsible for the branch’s operations and drive an efficient and productive office environment. You will also drive growth of insurance business by developing strategies and plans to maximise operational efficiencies. 
You will be responsible and have accountability for all operational metrics which include:
•    Debtor and credit management
•    Driving and influencing client service and engagement standards
•    Driving utilisation of our processing centre
•    Supporting and driving key business change initiatives
•    Client retention – supporting branch leaders with our Strategic Account Reviews
•    Complete ownership of the expense budget within the branch
•    Manage leave (annual, personal and long service leave) for branch and ensure leave liability is reduced, where possible
•    Driving and implementing operational initiatives to maximise efficiencies
•    Supporting branch compliance and quality assurance standards

This is a great opportunity and to be considered you will have previous experience in an operational leadership role coupled with a minimum of 4 years exposure to insurance broking, underwriting or claims. In addition, you will be/have:

•    Able to demonstrate you have contributed to the growth of a business through strong operational governance and management
•    Able to identify risks and ensure compliance with internal policies and processes
•    Resilient, confident and inquisitive, with the ability to engage, extract, collaborate and influence
•    Financially and commercially savvy with proven administration skills
•    Be a change advocate and have the ability to take teams on the journey to ensure change is understood and implemented across the teams.


Gallagher offers great benefits and career development opportunities
•    Competitive remuneration and incentive program
•    Salary sacrificed superannuation
•    Gallagher Rewards and discounts at 350+ major retailers 
•    Employee Stock Purchase Plan to invest and share in company's growth potential

We encourage you to apply via our careers website or for further information, please contact our Talent Acquisition team at careers@ajg.com.au

Any offer of employment and subsequent continuing employment is dependent upon the completion of relevant pre-employment background checks. All applicants are required to undergo employment screening through probity checks prior to commencing.

Gallagher is an Equal Employment Opportunity (EEO) employer committed to the principles of workplace diversity and inclusion. We welcome all people regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices.

Please Note:

Gallagher never extends an offer of employment or requests any personal identification information without having received an online application and conducted one or more in-person or video interviews. If you have received any communication referencing the offer of a job at Gallagher and you have not submitted an online application or been interviewed by a Gallagher employee, please do not assume that the offer is being sent from a legitimate Gallagher representative.