Branch Manager – Catastrophe Property Claims

61248 Requisition #

Gallagher Bassett is Australia’s largest Third Party Administrator (TPA). Our focus is refreshingly simple:  We manage insurance claims on behalf of insurers, brokers, government bodies and self-insured organisations.  

At GB, we have a proven track record of building strong partnerships, helping our clients improve return to work performance and helping injured workers return to work and to life.


The Position:

We are currently seeking a Branch Manager for our Catastrophe Property Claims Division located in our Brisbane CBD Office.  This is a key position within the Brisbane Leadership Team, you will be overlooking 8 Team Leaders providing motivation, development, direction and guidance of the division to ensure the delivery of a professional and customer focused claims operations support.  The role is also integral in providing support to the Catastrophe Property Claims Leadership Team to ensure that all contractual requirements are met.


Reporting directly to the Operations Manager, main responsibilities will include:

  • Guide, advise and support Team Leaders in implementing key strategies to ensure the delivery of high levels of customer service and ensuring targets are met;

  • Improving claims management outcomes, ensuring the successful delivery of all KPI Measures;

  • Identifying skills and knowledge gaps and assisting with the up-skilling of staff within the division;

  • Identifying opportunities to improve efficiencies;

  • Ensuring effective controls are in place to mitigate key risks;

  • Leading and mentoring direct reports and providing them with coaching to ensure they reach their full potential.


To be successful in this role you will need to have previous leadership experience coupled with strong communication and interpersonal skills that helps you build strong relationships with people at all levels.  A proven track record in delivering positive performance outcomes in a high volume, transactional environments, utilising your initiative and being able to make sound decisions is also critical to the success of this role.   Candidates who have experience in Property Claims will be highly regarded.


What we can offer you:

  • Opportunities for ongoing education and development

  • Service recognition awards

  • Employee assistance program for yourself and immediate family members

  • Staff referral incentive

  • Discounts with up to 250 retailers nationally

  • The opportunity to work for a company that gives back to the community through our Gentle Bear program

If you believe you have the skills and abilities to be successful in this role, please provide a covering letter and a CV detailing your experience.

Only people with the right to work in this country will be considered for this position.

Agency candidates will not be considered for this role.

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