49618 Requisition #
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Arthur J. Gallagher & Co., one of the world's largest insurance brokers, provides a full range of retail and wholesale property/casualty (P/C) brokerage and alternative risk transfer services globally, as well as employee benefit brokerage, consulting, and actuarial services in the United States. We also offer claims and information management, risk control consulting, and appraisal services to clients around the world.


Arthur J. Gallagher Risk Management Services, Inc. is the U.S. retail property/casualty brokerage division of Arthur J. Gallagher & Co. Our advisors specialize by industry and coverage types—developing solutions uniquely tailored to individual client requirements. We deliver a full range of insurance and risk management products and services, including traditional and loss-sensitive coverages, captives, alternative risk solutions, and financial products to clients around the world. For additional information, please refer to Career Opportunities with Arthur J. Gallagher & Co.

Position Summary:
The Billing Specialist reports to the National Billing Manager and is responsible for creating invoices, responding to invoice queries, managing billing corrections and completing billing related special projects.
Essential Duties and Responsibilities: 
  • Timely preparation of insurance related invoices for all BSD branches in accordance with billing policies and procedures. 
  • Process billing adjustments and corrections on a timely basis.
  • Work directly with branches to resolve questions related to invoicing. 
  • Work directly with Professional Standards to develop expert knowledge of both source documentation and system data requirements related to invoice activities. 
  • Partner with offshore billing staff to ensure billing service level agreements are realized and billing related activities conform to standard processes and procedures. 
  • Participate in trainings on processes, procedures and requirements for current and new billing staff. 
  • Make recommendations to the National Billing Manager on opportunities for process improvements and efficiencies.
  • Review invoice reports to determine further branch training needs due to high volumes of activity tasks related to quality assurance findings. 
  • Work directly with branch personnel on quality assurance issues with focus on improving the quality of invoice requests and reducing the need for correction activities. 
  • Ensure billing processes comply with Sarbanes-Oxley and corporate policies. 
  • Test billing related agency system enhancements or updates and report on system issues. 
  • Support any internal audit initiatives related to the centralized billing process. 
  • Respond to internal and external customer inquiries, and analyze research and resolve problems. 
  • Work on billing related special projects as needed. 
  • Contribute to a cooperative team environment in which cross functions are assumed as necessary in order to meet department deadlines and goals. 
  • Ability to respond quickly and effectively to branch queries with focus on issue resolution. 
  • Other duties as assigned.


Additional Considerations:

  • Bachelor's Degree or equivalent job experience.  
  • Minimum 1 year experience directly related to billing and/or analytical issue resolution.

  • Experience in insurance brokerage (Operational or Accounting).  
  • Working knowledge of insurance agency and brokerage industry with billing activities. 

Work Traits:

  • Ability to work both independently and as part of a team. 
  • Strong analytical and problem solving skills. 
  • Ability to perform multiple tasks effectively. 
  • Exceptional organizational skills and attention to detail. 
  • Strong sense of urgency and ability to prioritize issues. 
  • Works well in environment with firm deadlines; results oriented.
  • Excellent oral, written and interpersonal communication skills. 
  • Demonstrated customer service focus. 
  • Strong teamwork orientation; willingness to help larger team meet goals and responsibilities. 
  • Ability to interact effectively with all levels of staff. 
  • Demonstrated ability to take initiative and achieve results in a fast-paced and changing environment. 
U.S. Eligibility Requirements:
  • Interested candidates must submit an application and resume/CV online to be considered
  • Must be 18 years of age or older
  • Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
  • Must have unrestricted work authorization to work in the United States.  For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
  • Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement which requires, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure
Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.

Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, color, religion, sex, age, veteran status, disability, national origin, or any other legally protected status.  Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.  In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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