Bilingual IT Analyst

Information Technology
70971 Requisition #

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.


The Bilingual IT Analyst is responsible for coordinating the delivery of IT Services, project coordination, and asset procurement/deployment for key branch and divisional customers. The CIA role is to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and actively resolving escalated help requests. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual provide hands-on help at the desktop level.



How You Will Affect the Business

  • Project-based IT work that implements a broadest range of IT equipment, including network equipment, servers, terminals, personal computers, cabling, and related software products.
  • Second level desktop support for escalated Service Desk tickets
  • Provides advanced, hands-on technical support as escalated from Service Desk.
  • Communicates and escalates incidents and requests.
  • Logs and tracks incidents and requests; reviews incident and requests.
  • Investigates hardware problems and performs minor system hardware and communication connection repairs
  • Acts as facility lead on technical project implementations; coordinates infrastructure-based needs for facility based new construction or real estate moves
  • Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance
  • Aids and trains users on proper use of technology
  • Mentors and/or collaborates with other Technical Analysts and other members of GTS.
  • Participates in facility-based IT project planning and budgeting, as needed
  • Effectively works with regional and other GTS personnel to ensure that division priorities and standards are achieved
  • Adheres to and supports GTS standards, policies and procedures
  • Performs other duties as assigned



What Will Make You Successful

  • Being in a fast paced, dynamic environment brings out the best in you, you are always able to prioritize effectively, allowing you to exceed client expectations every time!
  • You are highly analytical whenever problem solving
  • Working collaboratively and building relationships comes naturally to you - people love working with you and you with them!
  • You are relentless in your problem solving approach, you always go the ‘extra mile’, ensuring every one of your internal partners gets the support and service they need.
  • Highly tech-savvy, with an ability to learn new systems, tools and processes.



Education & Experience

  • Secondary School Diploma required, Bachelor's degree in IT or equivalent strongly preferred.
  • Minimum 3 years of IT experience in a related role.
  • Experience and strong competency with a broad spectrum of technologies and solutions.
  • Highly proficient with the full Microsoft Office suite.
  • Bilingualism - French and English business fluency required.



Work Conditions

  • Travel (approximately 20%) - This role will be required at times to provide on-site support or participate in meetings – an ability to drive to varying worksites is necessary.
  • Overtime may be required in meet project deadlines.



Gallagher offers competitive salaries and benefits, including; medical, dental, vision plans, life and accident insurance, pension plan, employee stock purchase plan, educational expense reimbursement, employee assistance programs, opportunity for flexible work hours, and training programs.



We are an equal opportunity employer which values diversity in the workplace. As an equal opportunity employer we support and are happy to accommodate any individual needs in keeping with the relevant Human Rights, Accessibility and Employment legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. 




Please Note:

Gallagher never extends an offer of employment or requests any personal identification information without having received an online application and conducted one or more in-person or video interviews. If you have received any communication referencing the offer of a job at Gallagher and you have not submitted an online application or been interviewed by a Gallagher employee, please do not assume that the offer is being sent from a legitimate Gallagher representative.