Benefit Advocacy Representative - Customer Service Representative

Administrative Services
50047 Requisition #
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Gallagher Benefit Services, Inc. (GBS) consistently stands out in a competitive marketplace as an employer of knowledgeable, highly skilled and competitive talent. We are a company that touches businesses and their employees on a personal level. At the core, our job is to help protect the health and well-being of employees and their families and provide for their financial security – all while allowing employers to attract and retain the people they need to grow and succeed. As you consider the value of working for Gallagher Benefit Services, remember your talent, winning attitude and strong performance will be highly valued and will maximize your future potential.
Position Summary:

BAC Representatives resolve benefit claim issues by managing incoming and outbound calls and emails, collaborating with insurance carriers, providers, and third party administrators to resolve claim and eligibility concerns for client members.  Responds to and educates client members about their health and welfare benefits.  

Essential duties include:   
  • Supporting Gallagher relationships by developing professional and trusting relationships with client members
  • Responding accurately to benefit questions, providing claim resolution expertise and any other assistance and/or support requested or required by the client
  • Meeting HIPAA Privacy Rules by maintaining the highest level of confidentiality and complying with all applicable laws
  • Advocating and negotiating on behalf of the client members as necessary to assist with eligibility, claim and benefit issues or any question or concern
  • Maintaining clear and accurate records and updating open issues by logging into a secure database
  • High School diploma or equivalent
  • Minimum 3 years related experience
  • Current Life, Accident & Health Resident State Insurance License or ability to successfully obtain license within 3 months of hire date
  • Ability to work overtime as business need requires
  • Exceptional customer service skills with a strong knowledge of carrier claims processing and billing procedures
  • Bachelors degree preferred
  • Prior customer service and/or employee benefits experience highly desirable
  • Experience with CRM software (e.g. Salesforce) is beneficial
Work Traits/Behaviors:
  • Excellent organizational skills, with emphasis on priorities and goal setting
  • Ability to communicate information, whether technical or non-technical to client members/customers in a clear and concise manner

U.S. Eligibility Requirements:

  • Interested candidates must submit an application and resume/CV online to be considered
  • Must be 18 years of age or olderMust be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
  • Must have unrestricted work authorization to work in the United States.  For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
  • Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure
  • Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.  
Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, color, religion, sex, age, veteran status, disability, national origin, or any other legally protected status.  Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.  In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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