64558 Requisition #
Gallagher Bassett is the premier provider of global claims services, dedicated to exceptional customer service and demonstrably superior outcomes. GB helps people, teams and businesses overcome adversity and loss through the guiding expertise of over 5,000 claims professionals, all committed to going beyond expectations in the continuous pursuit of a better way.

Position Summary:

Manages team of 3-4 Account Managers/Account Directors.  Retains Account Management responsibilities for own book of business. Makes demonstrated effort to interact with all clients under management responsibility, including annual in-person visits for largest revenue accounts. Along with senior leaders, defines priorities for team. Proactively brings recommended solutions to challenging client situations.  Identifies opportunities for improvement within own book of business, Account Management department and company overall.  Able to develop plans of action (PoA) to address the client concerns and mobilize resource across organization.  Able to influence and motivate others through persuasive points-of-view. Helps team members identify key individuals within client organization for client, program and company success.  Ensures consistent engagement with accounts (calls, in-person visits, etc.) across team. Defines high expectations for client service and results across respective book of business.  Understands client goals and ensures high quality service plans among team members.  Engages clients on recurring basis to ensure satisfaction with service levels and results against client goals, using established guidelines.  Captures and shares results with senior team leaders and tracks progress over time (year-to-year). Can identify potential exposures across industries.  Has robust understanding of how cost of risk impacts clients financial statements and unique attributes which may hinder solutions (e.g., jurisdictional challenges, union workforces, remote locations, etc.). Solid understanding of industry products and services.   Able to work with team members to identify where/when these apply as potential client solutions. Develops and recommends customized solutions for own and teams’ clients to drive value. Proactively identifies issues and opportunities within own book of business.  Able to assess program performance of direct reports and make recommendations on ways to improve.

Additional Considerations:


  • Bachelors degree and five or more years of work experience required.
  • Insurance license required.


Able to create success stories and capture learning’s within own book of business and that of team members.  Able to provide synthesized summaries to senior leadership within AM team.  Focuses on what matters most, where there is risk and where senior management intervention may be required. Always gets his/her point across in interactions. Frequently able to lead group meetings and/or provide value-added input where not the primary presenter.  Is accessible by team members when they encounter roadblocks with their work.  Able to provide value-added suggestions and approaches to make the team more successful.  With supervisors, understands what matters most and where/when to escalate issues.  Consistently delivers direct, honest feedback to team members regarding performance against the AM skill continuum.

US. Eligibility Requirements:
  • Interested candidates must submit an application and resume/CV online to be considered
  • Must be 18 years of age or older
  • Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
  • Must have unrestricted work authorization to work in the United States.  For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
  • Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure
Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.  
Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic.​ Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Please Note:

Gallagher never extends an offer of employment or requests any personal identification information without having received an online application and conducted one or more in-person or video interviews. If you have received any communication referencing the offer of a job at Gallagher and you have not submitted an online application or been interviewed by a Gallagher employee, please do not assume that the offer is being sent from a legitimate Gallagher representative.