Assistant Account Executive - Wangaratta

Client Service/Account Management
61252 Requisition #
About the role

We are seeking Client Service Officers to join our successful branch in Wangaratta!

The primary purpose of the role is to provide administrative sales support to internal and external customers while maintaining exceptional service to all of our clients and customers.  The role will also support day to day sales activities, communicating with brokers, clients, suppliers.

Key accountabilities will include:
  • Receiving inbound and making outbound calls and managing email correspondence with customers, clients and brokers
  • Attending to queries from clients, insurers and internal stakeholders in a timely manner, with a high level of accuracy
  • Ensuring all calls are logged and responses are followed up with appropriate person
  • Following up documentation from clients and insurers on a daily basis
  • Assisting with ad hoc administrative duties as assigned
  • Reconciling invoices as required, ensuring correct invoicing procedures are maintained
This is an exciting time to join Gallagher, as we grow and expand our service capability to clients! We have a clear progression pathway into broking roles for those individuals demonstrating the capability and drive to succeed. Excellent training and development opportunities are available, with the chance to work alongside experienced insurance professionals! 

About you

To be successful in this role, you will demonstrate: 
  • Demonstrated customer service and/or call centre experience ideally gained within the insurance, financial services or related industry
  • Strong computer skills including a working knowledge of Microsoft Office suite 
  • Excellent organisational skills and ability to manage competing priorities
  • Strong written and verbal communication skills and ability to manage relationships effectively
  • Good problem solving skills in order to respond to client enquiries
  • Positive attitude, with a desire to work collaboratively in a small team environment
  • Ability and adaptability to work in high volume, high paced environment

Why Gallagher?

Gallagher is one of Australia’s and the world’s largest insurance broking and risk management companies with almost 35,000 employees globally. We pride ourselves on being a socially responsible, ethical and collaborative organisation expressed through our shared values The Gallagher Way. We are also proud to be named one of the 2019 World’s Most Ethical Companies by Ethisphere for the 8th consecutive time as well as being on the Forbes World’s Best Employers list as the only insurance brokerage.

What will we offer?

In joining Gallagher, you will have the support of an established team with learning and development available to build your career pathway within our global business. Additional benefits:

  • Competitive remuneration and branch incentive program
  • Salary sacrificed superannuation
  • Discounts to major retailers through our Gallagher Rewards scheme
  • The opportunity to enrol in the Employee Stock Purchase Plan to both invest in your future and share in the company's growth potential

How to apply?

We encourage you to apply via our careers website. For further information, please contact Maria Siachico, Talent Acquisition Specialist, +61 2 9424 1734. 

Any offer of employment and subsequent continuing employment is dependent upon the completion of relevant pre-employment background checks. All applicants are required to undergo employment screening through probity checks prior to commencing.

Gallagher is an Equal Employment Opportunity (EEO) employer committed to the principles of workplace diversity and inclusion. We welcome all people regardless of ethnicity, faith, sexual orientation, gender identity and lifestyle choices.