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Claims
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51692 Requisition #
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Gallagher Bassett was established in Chicago in 1962 as a Third Party Administrator (TPA) providing claims and risk control services to self-insured clients and now has 125 branches and over 3,600 skilled professionals in the USA, UK, Australia and Canada. Gallagher Bassett UK was founded in 1991 and now has twelve offices across the UK with over 300 claims handling staff.

Gallagher Bassett UK provides claims management and risk management services to corporate, national and local government, insurer and broker clients.
 
We are constantly seeking skilled professionals who are up for a challenge and take exceptional performance to heart. We present opportunities that not only enable our company to remain an industry leader but also provide employees with limitless possibilities for success and personal growth.
  
Essential Duties and Responsibilities:
  • Manage the own damage or TP repair process from instruction of repairer through to completion of repairs
  • Sell the benefits of our approved repairer network to ensure Own Damage and Third Party damage is managed by us
  • Ensure challenges to the above and addressed and every effort is made to overcome objections to preferred process
  • Ensure you build rapport and show empathy with each caller where appropriate to assist in the capture process
  • When required review and record claims on CARAT within product standards, check policy coverage and allocate appropriate codes and reserves
  • Ensure all client specific questions are asked and data obtained
  • Adhere to 100% accuracy in respect of data entry quality
  • Set clear expectations and next steps to the client
  • Ensure indemnity / Validation concerns are addressed in line with the clients process
  • Arrange / Instruct Hire if required/applicable
  • Ensure clear and concise communication at all times 
  • Know the importance of setting realistic expectations
  • Comply with all GB and office procedures and behaviours
  • Work closely with those around you and offer support and guidance to ensure all claims run smoothly in a proactive manner
  • Offer support and assistance to any other operational role within your skill set to ensure the successful running of the operational unit
  • Actively participate in GB training programme and self-development

Additional Considerations:

Technical Expertise:
  • Coverage Verification and Analysis - Ability to verify and analyse coverage of adjuster level claims with supervisor validation.
  • Investigation - Ability to investigate adjuster level claims, build rapport with involved parties and establish facts of the case sufficient to support claims strategy with close supervisor oversight. 
  • Liability/Compensability - Determining liability/compensability on adjuster level claims. 
  • Claim Strategy - Create and execute a proactive resolution strategy utilizing the facts gathered during the investigation of adjuster level claims.
  • Reserve Management/Carrier Reporting - Establishes ultimate probable reserve as information comes available, reviewing and pro-actively managing on diary as evidenced in Claim Notes, under moderate supervision. Ability to refer and ensure quality and timely carrier reporting.
  • Litigation Management - General understanding of the litigation process including shadowing litigated files of senior level adjusters. Managing minimal exposure litigated cases with close supervision.
  • Resolution - Recognise and proactively pursue resolution opportunities of adjuster level claims, including creative alternatives to typical resolutions, at the earliest point to deliver optimal outcome with close supervision.  
  • Recoveries - Recognise and proactively pursue recovery opportunities on adjuster level claims at earliest point.  
Communication Skills:
  • Verbal & Written - Demonstrates the ability to communicate in a complete, concise and logical manner on adjuster level files with supervisor oversight.  
  • Presentation Skills - Demonstrates ability to prepare and present adjuster level claims while showing confidence and poise.  
  • Client Management In conjunction with supervisor involvement, begin to build relationships with clients/carriers/brokers through active listening and close adherence to their priorities, style and Service Instructions. 
Eligibility Requirements:
  • Interested candidates must submit an application and resume/CV online to be considered
  • Must be 18 years of age or older
  • Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
  • Must have unrestricted work authorization to work in the United Kingdom.

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