50563 Requisition #
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At Gallagher Bassett Services, Inc. (GB) we are constantly seeking skilled professionals who are up for a challenge and take exceptional performance to heart. The professionals we hire help us maintain our reputation as one of the most progressive property/casualty third party claims service organizations in our industry and throughout the world.  Gallagher Bassett provides services to Fortune 1000 companies throughout 100 offices worldwide.  For the past several years GB has ranked among the largest TPA's by Business Insurance Magazine and was also a recipient of the Business Insurance Readers' Choice award for "Best Third Party Claims Administrator."  If you're looking for a professional career with an industry leader then you have come to the right place.  Wherever your interests lie, we're sure you will agree on one thing: our continued prosperity hinges on our greatest resource --- our people.
Position Summary:
Incumbent may manage anywhere from 1 to 10 accounts, many among company’s larger and most demanding clients.  Often travels for client needs (e.g., claim reviews, stewardship discussions).  Acts as a single point of contact with many of the company’s more sophisticated/demanding clients.  Always responsive to requests and consistently identifies and resolves issues/challenges facing the client.
  • Able to identify when/where to escalate issues.  Brings the right people and resources together to solve challenges.
  • Thorough understanding of what client is trying to accomplish in their program and understands how the company can contribute to these goals.
  • Aligns self and external resources around client’s goals. 
  • Develops consistent, high-quality service plans to capture goals and ensure progress.
  • Presents client context and interests in a compelling way to motivate others. 
  • Has an in-depth knowledge of client. 
  • Possesses significant and meaningful depth of knowledge in select industries. Understands drivers of risk, key individuals within the company and industry/competitor developments.  
  • Understands how cost of risk impacts a company’s financials. In-depth understanding of risk, insurance and claim industry information and trends. 
  • Understands dynamics of exposure, coverages, carrier and broker dynamics.
  • Thorough knowledge of Company products and services. 
  • Is able to describe and discuss attributes and benefits, and knows when to introduce them to address business needs. 
  • Is able to think outside the box to address specific client concerns, engaging the appropriate internal company resources to coordinate. 
  • Is able to communicate/coordinate client specific initiatives, i.e. closure projects, cost-reduction projects, performance warranty compliance and communicate results to senior internal and client contacts.
  • Proactively works to plan for and ensure maximum retention, often producing renewal by self. 
  • Identifies and rectifies issues early.
  • Viewed by client as their advocate. 
  • Leads group meetings across audiences (e.g., claim reviews, stewardship meetings, partnership meetings) with minimal support. 
  • Sets and communicates roles for all internal participants prior to critical meetings.
  • Ensures appropriate pre-brief and de-brief communication to drive successful client interactions.
  • Viewed as company’s focal point in the room.
  • Works with minimal supervision, with complete understanding of when to engage supervisor. 
  • Identifies when to use supervisor skills/talents to improve outcomes (e.g., in client meetings) and clearly communicates expected role for supervisor. Is able to quickly determine those tasks/issues that are most important, bring the greatest ROI or that require the most lead time.
  • Engages necessary resources as needed. Has complete understanding of program pricing. 
  • Understands the basics of program profitability to the company. 
  • Able to make appropriate trade-offs between pricing levers to reach best outcome for company (e.g. multi-year deals, LOP, etc.).  
  • Thinks creatively about potential win-win opportunities for company and client.
  • Bachelor's degree
  • 5 years related experience.
  • Insurance license required
  • Applicable industry designations preferred. 
Work Traits:
  • Delivers all messages (written or verbally) in a concise, logical manner with focus on insights and decisions/action.  
  • Confident when communicating and presenting, always gets point across and anticipates questions from supervisors and clients.
  • Proficient in Excel and PowerPoint. 
  • Able to structures and use data to tell a compelling story. 
  • Incorporates potential nuances (outliers, benchmark data) to reach better conclusions.
  • Able to engage with more sophisticated clients and brokers.
U.S. Eligibility Requirements:
  • Interested candidates must submit an application and resume/CV online to be considered
  • Must be 18 years of age or older
  • Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
  • Must have unrestricted work authorization to work in the United States.  For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
  • Must be willing to execute Gallagher's Employee Agreement or Confidentiality/Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure

Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.  
Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, color, religion, sex, age, veteran status, disability, national origin, or any other legally protected status.  Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.  In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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