Account Manager - Personal Lines (Home Insurance)

Client Service/Account Management
62894 Requisition #

Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.




As a Personal Lines Account Manager, you will be working directly with clients in delivering the world-class customer service Gallagher is so well known for. Whether that means guiding clients through their policy renewal cycle, handling policy changes, or resolving billing issues, the opportunity to work through it all is yours!




  • Supporting a designated portfolio of clientele, playing an essential role in business retention and building upon customer relationships.
  • Review accounts at renewal, taking the necessary steps in placing coverage required by the client, re-marketing when required, adhering to binding authority set out by carriers.
  • Respond to client inquiries quickly and efficiently, maintaining the quick turnaround time for any actions required on behalf of the client.
  • Identify upselling and cross-selling opportunities, driving the creation of quality leads, working with Account Executives in binding the client.
  • Consistently acting to upgrade insurance market knowledge, keeping abreast of new products and policy changes.



  • Being in a fast-paced, dynamic environment brings out the best in you. You’re always able to prioritize effectively which allows you to exceed client expectations every time! 
  • Working collaboratively and building relationships comes naturally to you, whether that’s with clients or colleagues - people love working with you, and you with them. 
  • Comprehensive and effective verbal/written communication skills 
  • Always maintaining a keen eye for detail comes easy and is key part of what has made you successful in your past roles. 
  • Highly tech-savvy, with an ability to learn new systems, tools and processes.



  • Secondary School Diploma required, College or University Degree strongly preferred. 
  • IBAM Level 2 License with IWS certification required. 
  • CAIB, CIP or CRM designations considered an asset. 
  • 3+ years of Personal Lines Broker experience required. 
  • Knowledge of EPIC an asset.



Work Schedule: Monday – Friday, 8:30am – 4:30pm


Location: 100 Scurfield Blvd, Winnipeg, MB R3Y 1G4 or 963 Henderson Hwy, Winnipeg, MB R2K 2M3



Gallagher offers competitive salaries and bonus plans. We offer benefits, including; medical/dental, life & dependent life, AD & D, pension/group savings plan, employee stock purchase plan, educational expense reimbursement, employee assistance programs, discounted gym membership, opportunity for flexible work hours, paid sick days, personal days, employee education recognition program, employee referral bonus program and more.



We are an equal opportunity employer which values diversity in the workplace and are therefore happy to accommodate any individual needs in keeping with the appropriate Human Rights, Accessibility and Disabilities Acts. Accommodations are available on request for candidates taking part in all aspects of the selection process.


Please sign up for our talent Network  We thank all applicants for their interest in this opportunity. Please note that only successful candidates will be contacted. No telephone inquiries or agencies please.


Please Note:

Gallagher never extends an offer of employment or requests any personal identification information without having received an online application and conducted one or more in-person or video interviews. If you have received any communication referencing the offer of a job at Gallagher and you have not submitted an online application or been interviewed by a Gallagher employee, please do not assume that the offer is being sent from a legitimate Gallagher representative.

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