Account Manager

Client Service/Account Management
63828 Requisition #
Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures. 

As a member of our benefits and HR consulting team, you’ll help our clients -- employers of all sizes, across all industries -- build workplaces that work better.

As you consider the value of working for Gallagher, remember your talent, winning attitude and strong performance will be highly valued. 

We are currently looking for an Account Manager that has the character and personality to work with a strong team of personable and successful individuals. 

How will I impact the business?

As the Account Manager you will be responsible for the day-to-day account management with our small to mid-sized clients. Our approach is warm and our relationships are everything with these client groups. 
  • You will build, expand, and nurture relationships with existing clients.
  • You will have consultative conversations with your internal client partners (Production/Sales/ Analysis) to ensure that your client strategy is aligned and executed
  • Your focus will be on client retention and relationship management. We hope that you will feel confident enough in your relationships to uncover additional opportunities to cross-solve and drive the sale of additional services and coverage levels
  • Reciprocally with the client, you will craft an annual strategy and ensure that all goals are being executed. You know who your decision makers are and can quickly seek solutions to problems
  • You will develop working relationships with all internal partners and be an active participant in building a strong office culture
  • Your contribution will range from administrative to strategic and your ability to impact both will make you an asset to our team
  • You will utilize your benefits expertise to help prepare and present renewals, negotiate with carriers, interpret benchmark data and analyze trends, and work with the entire HR suite to ensure proper technical account implementation.

Here are the skills that will help your success:
  • We hire critical thinkers who can jump in and quickly diagnose issues
  • We would love to see an individual who gets energy from serving customers and feels proud when they effectively respond in highly sensitive situations
  • Holds a deep knowledge of the importance of professional business correspondence and how picking up the phone is always the best option
  • We seek a leader who loves speaking in front of client employees and is not afraid to share their expertise and experiences to benefit the team
How can I be considered?
  • Bachelor's degree and 3 or more years in the benefits marketplace
  • CEBS designation is a plus, but not required
  • Able and willing to travel when business demands
  • Consider yourself an authority in the Microsoft Suite and can handle your Outlook inbox with ease
If you love the challenges of this dynamic field, then Gallagher will support and nurture your professional development and success.
We are an equal opportunity employer which values diversity in the workplace and are therefore happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request for anyone taking part in all aspects of the selection process.