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Client Service/Account Management
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58574 Requisition #

Happy to help, keen to ensure clients are well taken care of and professional beyond measure? We're seeking an expert and knowledgeable Account Handler to join us on a 12 month fixed term contract.

 

Working in a fast paced and dynamic environment providing outstanding support to the Account Executives. We provide specialist insurance and risk management products for the fuel, hazardous haulage, chemical and environmental sectors. 


Servicing your client accounts during the renewals process; admin, presentations, negotiating premiums and managing all paperwork. It's a varied and busy role, but one that will also broaden your expertise.


 

Your Role:

  • Working in partnership with our Account Executives, to deliver the needs of your clients. First class interpersonal skills, dedicated to customer happiness and aware of maximising opportunities are critical to your success.
  • Building renewals documents, reports, balancing the mid-term adjustments and crafting new quotes for customers. A high attention to detail is essential when dealing with this much information. 
  • Ensure client details are recorded accurately and entered onto Acturis quickly; this allows us to keep all client records accurate for audit purposes.
  • Don't leave it too late! Provide cover by renewal date to meet your client needs. Being organised, efficient and dedicated to your clients means you handle all of this on their behalf.
  • Assist your clients with queries daily, confirm cover with the insurers, process policies and chase up outstanding documentation when required.
  • Manage all account queries and credit control matters, highlighting any concerns to account managers on time.

Your Skills, Experience and Qualifications:

  • Cert CII qualified, having worked to targets within a regulated, measurable framework and achieved SLA’s.
  • Worked in teams servicing both clients and colleagues; with excellent customer service skills and the ability to negotiate hard.
  • Evidence your strong rapport-building skills and excellent communication skills. Your attention to details and dedicated customer service focus makes you a true asset.
  • Risk aware with strong planning and analytical skills along with accuracy and attention to detail, for us, a strong colleague.
  • Eligible to work in the UK.

What we offer you:


We want Gallagher to be the organisation that all our people are proud to be a part of and where everyone can call themselves one of our team. Where our culture is embracing of difference, where you can be the best and, perhaps most importantly, be yourself.


We are all different in some way. If we were all the same, and all thought the same, we would be vulnerable as a group. By welcoming and encouraging diverse opinions and backgrounds within our organisation, we will have a healthier, more innovative and ultimately more profitable business.


If this sounds like somewhere you’d like to join, we’d love to hear from you. If you require flexibility for a role you are applying for, give us a call to chat through the options.

 

About Us:


Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture motivated by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures.


As a member of our global brokerage team, you’ll help our clients address risk, protect assets and recover from losses.


Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. Gallagher is committed to diversity of opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.