Client Service/Account Management
53872 Requisition #
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Experience, Knowledge and Skills

  • Holding/working towards one of the Chartered Insurance Institute Qualification: Dip CII/ FIT (Fitness Insurance Test) desirable
  • Educated to GCSE standard or equivalent
  • Basic knowledge of general insurance (London Market / Lloyd’s and Industry) products, services, classes of insurance including underlying legal principles and practices relating to risk within own role capacity
  • Demonstrable previous experience within support role
  • Followed instruction with efficiency working to TOM (Target Operating Model) targets
  • Demonstrated rapport-building experience with colleagues
  • Evidence of effectively prioritising risks to manage concurrent workflow
  • Due diligence in administration and policy checks/processes
  • Good knowledge of client market and insurance industry network
  • Able to quickly grasp and interpret salient information
  • Worked to deadlines and able to anticipate change
  • Good client service focus
  • Able to identify potential risks/issues and seek advice/consultation when required
  • Due diligence and process driven to deadlines
  • Risk aware in customer handling

  • Proactive in customer-care
  • Good communication and interpersonal skills

  • Excellent planning and analytical skills

  • Deals with ambiguity
  • Accuracy and attention to detail

  • Takes initiative when assisting team members

  • Continually builds industry knowledge

  • MS office proficiency
  • Eligible to work in the UK

  • Ability to travel to client sites


Gallagher is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customised solutions that will protect them and fuel their futures.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. Gallagher is committed to diversity of opportunity for all and is opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Please Note:

Gallagher never extends an offer of employment or requests any personal identification information without having received an online application and conducted one or more in-person or video interviews. If you have received any communication referencing the offer of a job at Gallagher and you have not submitted an online application or been interviewed by a Gallagher employee, please do not assume that the offer is being sent from a legitimate Gallagher representative.

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