Process Associate/Process Analyst-Insurance

Risk Management
66785 Requisition #
As a global insurance brokerage, Gallagher seeks to provide the best service to its customers. The Gallagher Service Center is a crucial component of our ability to provide industry-leading quality and customer service, helping our global teams serve our end customers better, meet regulatory requirements and improve speed to market. 

Primary Responsibilities
  • You will improve service delivery, enhance customer perception and handle SLA's and critical metrics for each of your outsourced contracts. 
  • You'll balance issues with suppliers at a local level and ensure tasks run efficiently.
  • Maintain an up-to-date, detailed improvement action plan for customer engagement
  • Accuracy whilst completing all pieces of work is important. If you discover potential issues, raise them with your manager.

Skill & Competencies:
  • Works well with team members, and have excellent communications skills coupled with the ability to plan and handle a fast-paced workload.
  • Coaches, mentors and may supervise lower level adjusters. Incumbents at this level should be able to work at full case load capacity.
  • IT proficient with a good knowledge of Microsoft Office
  • You have competitive spirit, high energy and passion on-the-job
Minimum Qualification
  • Candidate should be a Graduate in any field
  • Good academic record (aggregate 50% or above).
Additional Qualification/ Certification
  • Knowledge or certification in Insurance field will be the additional advantage.
Shifts timings
  • Rotational Shifts / Fixed Shifts: Mornings (6 a.m.–3 p.m.), Afternoons (3 p.m.–12 a.m.), Evenings (6 p.m.–3 a.m.) and Night (9 p.m.–6 a.m.)
  • Daylight Saving changes applicable in shifts

The Gallagher Service Center has grown into a team of more than 6,000 employees across four locations -- Kolhapur, Shimoga, Bengaluru and Pune -- providing reliable, fast and high-quality support. 

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Requisition #: 66783