Vice President Client Services - Carrier Relations
Gallagher Bassett is the premier provider of global claims services, dedicated to exceptional customer service and demonstrably superior outcomes. GB helps people, teams and businesses overcome adversity and loss through the guiding expertise of over 5,000 claims professionals, all committed to going beyond expectations in the continuous pursuit of a better way.
Position Summary:
The Vice President, Client Services position on our Carrier Practice team, has overall responsibility for account management/client service activities of multiple business lines.
Essential Duties and Responsibilities:
- Manages a multi-layered team, typically consisting of 7-10 Client Managers/Directors and/or Area Directors.
- Little to no personal Client Management book responsibilities, with the exception of production on renewals and/or extension of service offerings.
- Individual in this role should demonstrate exceptional coaching, feedback and leadership skills.
- Makes demonstrated effort to interact with all clients under management responsibility, including in-person visits for the largest revenue accounts at least once annually.
- Defines priorities for entire team.
- Proactively supports team members in overcoming most challenging client situations.
- Able to mobilize effort on behalf of team and ensure a timely response to even most complicated cross-department issues.
- Demonstrates ability to see larger systemic issues rather than just those issues affecting individual clients.
- Ensures team members identify key individuals within client organizations for client, program and company success.
- Often demonstrates ability to extend own relationships with senior levels (e.g., risk management leadership, executives of company) and identifies/provides opportunities for more senior company leaders to engage in high-gain client interactions.
- Ensures consistent Client Manager and managerial level engagement with client accounts (calls, in-person visits, etc.).
- Understands client goals and ensures high quality service plans among team members.
- Engages clients on recurring basis to ensure satisfaction with company service and results against client goals, using established guidelines.
- Captures and shares results with senior team leaders and tracks progress over time (year-to-year).
- Can identify potential exposures across industries.
- Has robust understanding of how cost of risk impacts clients financial statements and unique attributes which may hinder solutions (e.g., jurisdictional challenges, union workforces, remote locations, etc.).
- Robust understanding of industry products and services, and able to work with team members to identify where/when these apply as potential client solutions.
- Develops and recommends customized solutions for teams’ clients to drive value.
Required:
- Bachelors Degree
- 7 or more years related experience
- Insurance license
Work Traits:
- Partnering with Account Management team members frequently develops meaningful success stories which serve as basis for training, morale improvement and client referrals.
- Able to confidently convey situation, complication actions and results succinctly to others within the organization and to clients and prospects.
- Able to provide synthesized summaries to senior leadership within Account Management team.
- Focuses on what matters most, where there is risk and where senior management intervention may be required.
- Always gets his/her point across in interactions.
- Leads group meetings with confidence and poise.
- Makes clear the objective and purpose of discussions and can command the room under difficult/tense circumstances.
- Frequently provides value-added suggestions and approaches to make the team more successful.
- Always knows what matters most and engages supervisors on only the most complicated issues.
- Provides consistent, direct and often real-time feedback and coaching to team members.
- Is accessible by team members when they encounter roadblocks with their work.
- Selfless in support of client and team success.
- Understands where there is most value for client and company on all issues.
U.S. Eligibility Requirements:
- Interested candidates must submit an application and resume/CV online to be considered
- Are you 18 years of age or older or can you demonstrate legal capacity to enter a contract?
- Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
- Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
- Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure
Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.
Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.