Service Representative (Claims)
Gallagher Bassett is the premier provider of global claims services, dedicated to exceptional customer service and demonstrably superior outcomes. GB helps people, teams and businesses overcome adversity and loss through the guiding expertise of over 5,000 claims professionals, all committed to going beyond expectations in the continuous pursuit of a better way.
Position Summary:
Administers lower exposure claims in accordance with all pertinent requirements, policies and procedures. Works with and obtains information from clients, claimants, vendors, field personnel and other internal or external resources. Investigates losses to determine cause, scope and extent of damages and/or liability and possible subrogation. Evaluates claim for purposes of setting reserves and making appropriate payments. Documents all activity to support the outcome of the claim file. Achieves fair, equitable and timely claim disposition that is consistent with our customer and internal expectations. Communicates effectively with claimants, clients and other internal or external contacts. Maintains positive relationships, creates high level of satisfaction with our clients.
Additional Considerations:
Required:
- High school diploma required.
- Minimum of 1 year related experience required.
- Appropriately licensed and/or certified in all states in which claims are being handled.
- Able to operate a computer; knowledge of MS Office applications, and related claims and business software.
- Knowledge of claims investigation and settlement procedures and applicable state laws and industry standards required.
- Solid analytical skills necessary to make decisions and resolve issues inherent in handling claims.
- Able to plan and organize activities and workload and respond to multiple demands.
- Good verbal and written communications skills.
Desired:
Work Traits:
- Solid analytical skills necessary to make decisions and resolve issues inherent in handling claims.
- Able to plan and organize activities and workload and respond to multiple demands.
- Good verbal and written communications skills.
U.S. Eligibility Requirements:
- Interested candidates must submit an application and resume/CV online to be considered
- Are you 18 years of age or older or can you demonstrate legal capacity to enter a contract?
- Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation
- Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization
- Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement which requires, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure
Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.
Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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