Information Technology
75339 Requisition #
Thanks for your interest in the Service Desk Analyst position. Unfortunately this position has been closed but you can search our 1,268 open jobs by clicking here.

We’re interested in hearing from people who possess:

  • Tertiary qualifications (related to Information Technology) and/or equivalent experience
  • Experience in customer service delivery within a technology environment, ideally a service desk or trouble shooter role
  • Proven ability to maintain good relationships with customers and vendors
  • Ability to engage and negotiate with people, and develop and maintain effective relationships
  • Awareness of information security
  • Understanding of customer service delivery in an IT environment and service management methodologies (such as ITIL)
  • Experience with desktop hardware and software, including operating systems and MS products
  • Technical skill and experience with Microsoft, specifically Active Directory and Citrix technologies
  • Technical knowledge of thin clients, pcs and desktop hardware and peripherals
  • Experience in the insurance or financial services sectors and ITIL Foundations Certification would be desirable

If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you’ll experience the following:

  • True flexible work hours
  • Staff referral incentive
  • Opportunities for ongoing education and development
  • Service recognition awards to celebrate your contribution to the company
  • Employee assistance program for yourself and your immediate family members
  • Staff benefits program with a wide range of discounts on offer
  • The opportunity to work for a company that gives back to the community through our Gentle Bear program
  • A fun, supportive and inclusive working environment

A brief overview on GB:

Gallagher Bassett is Australia’s largest Third Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, employing over 1000 staff.

GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance!

If this sounds interesting to you – we want to connect!

If you think you can make a positive difference to our business please apply – we want to hear from you today!!

Only people with the right to work in this country will be considered for this role.