Senior Case Manager - Self Insurance

67951 Requisition #

Your Role:

Reporting to the Team Manager and as our Senior Case Manager in GB’s Self Insurance (SI) team, you will provide specialist claims advice and expertise to your client whilst providing end-to-end management of your Worker’s Compensation claims portfolio. Your proactive approach to managing these claims will span from initial liability determinations for incoming new claims to achieving a successful return to work and life and closure with your injured workers. This is a rewarding opportunity.

Let 2021 be  your year of development , be part of an experienced SI and high performing Claims team, who strive to deliver quality customer service in all of their interactions, and foster a fantastically diverse, supportive and collaborative team culture.

 You will add value to Gallagher Bassett across the following:

  • Demonstrate SIRA Claims Management Principles when liaising with all claim stakeholders (including employer, injured workers, nominated treating doctors and external service providers)
  • Interpret and accurately apply relevant Legislation, Guidelines and Regulatory Standards.
  • Competently meet SIRA Claims Compliance requirements
  • Deliver sustainable, cost effective, claims outcomes in partnership with stakeholders
  • Participate in Process Improvement Initiatives.
  • Complete Daily Workflow to GB and Client Service Standards. This includes:
    • Proficient Liability Assessments and Decisions
    • PIAWE Calculations
    • Assessment of Daily Third Party Provider Invoices
    • Assessment of Weekly Compensation Payment Entitlements
    • Conducting Work Capacity Assessments and make sound Work Capacity Decisions
    • Sustaining the portfolio’s existing high File Closure rate

We’re interested in hearing from people who possess:

 To see though your success you will be a claims management professional who thrives in a busy yet rewarding environment. An opportunity for a performance driven Senior Case Manager, delivering consistent claims excellence and service excellence to their assigned client.

  • A minimum of 5 years case management experience in NSW Workers’ Compensation is essential.
  • Comcare and / or Self-Insurance case management experience is highly desirable.
  • High Performing, Self-Insurance claims experience will be highly regarded
  • Experience in managing NSW Workers’ Compensation Claims
  • Experience in delivering Excellent RTW Outcomes. 
  • Highly Efficient with Excellent Data Accuracy
  • Expert Customer Service skills
  • Excellent verbal and written Communication
  • High level of Professionalism
  • Strong Time management skills
  • Solution focused
  • Implement Pro-active, Outcome based strategies  
  • Ability to work autonomously
  • PC literate – Claims System Database/s and Microsoft Office  
  • Tertiary qualifications in an appropriate discipline is desirable but not compulsory


If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, bit on a day to day you’ll experience the following :

  • Work from home capability
  • Opportunity for full-time permanent employment
  • Attractive remuneration packaging
  • Excellent Working Environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
  • Exciting career – as our Company grows, so do the opportunities for our people
  • Opportunities for ongoing education and development
  • Service recognition awards
  • Employee assistance program for yourself and immediate family members
  • Staff referral incentive


A brief overview on GB:

Gallagher Bassett is Australia's largest Third Party Administrator (TPA).  Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, and employing over 1000 staff.

GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance!

If this sounds interesting to you – we want to connect!

Looking to be engaged with a positive culture and driven team?. If this sound like your future career then we would love to hear from you today! click on Apply for this Job.

You will need to have the right to work in this country to be eligible for employment with Gallagher Bassett Services.

To be considered for this opportunity you must have right to live and work in Australia when applying.

Agency applicants will not be considered for this role.


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