Premium and Credit Account Manager

Client Service/Account Management
70598 Requisition #

Your Role

As a Premium and Credit Account Manager, you will be responsible for providing support to GB’s Premium and Credit team through both calculating employer Premium, and supporting employer’s credit enquiries relating to Workers’ Compensation Premium Payments.

In this position, you will engage with employers to not only assist with a variety of calculations relating to Premium and Credit, but you will also provide Premium expertise to address client’s queries and engage with your wider team of premium and credit experts to ensure our clients’ needs are met in this fundamental Workers Compensation function.

You will add value to Gallagher Bassett across the following:

  • Providing a cost effective, professional and customer focused premium management service for all Workers Compensation clients
  • Processing renewals and annual adjustments to premium for our clients
  • Maintenance of employer information and workplace details within claims database
  • Answering premium related queries via either telephone, written correspondence or client visit
  • Complying with the Accident Compensation Act 1985, Premiums Order and other relevant Legislative requirements
  • Completing accurate assessment/allocation of Workers Compensation Industry Classifications, premium calculations and Succession & Grouping for clients
  • Controlling the value, number, age and proportion of outstanding premium whilst maintaining scheme benchmarks
  • Investigating legal recovery action as required.
  • Applying standard security controls to ensure confidentiality of information
  • Developing and maintaining credit management policies within the company.

We’re interested in hearing from people who possess:

  • Workers Compensation knowledge and experience, preferably in Premium and/or Credit management
  • Experience in client service role
  • Attention to detail and critical thinking skills  and an aptitude for working in a fast-paced environment
  • Excellent customer service, communication and interpersonal skills
  • Tertiary qualifications in an appropriate discipline and/or demonstrated and/or industry specific qualifications will be held in high regard

If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you will experience the following:

  • Attractive remuneration packaging
  • Flexible work hours
  • Staff referral incentive
  • Opportunities for ongoing education and development
  • Service recognition awards
  • Employee assistance program for yourself and immediate family members
  • Personal touches like weekly fruit bowls and birthday celebrations
  • The opportunity to work for a company that gives back to the community through our Gentle Bear program
  • A brief overview on GB:
  • Gallagher Bassett is Australia’s largest Third Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, employing over 1000 staff.

GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance!

To apply

If this sounds interesting to you – we want to connect!

GB is an Equal Opportunity Employer and as a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace.

To be considered for this opportunity you must have right to live and work in Australia when applying.

Agency applicants will not be considered for this position.