Information Technology
57136 Requisition #
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Gallagher Bassett is the premier provider of global claims services, dedicated to exceptional customer service and demonstrably superior outcomes. GB helps people, teams and businesses overcome adversity and loss through the guiding expertise of over 5,000 claims professionals, all committed to going beyond expectations in the continuous pursuit of a better way. 


Position Summary:


The IT Portfolio Manager partners with a variety of technical and functional partners within the business to define requirements for application development, develops required documentation and communicates status in order to ensure business requirements are met.


Serves as a liaison between IT and the business. The IT Portfolio Manager will work closely with sales staff, business clients, technical members, and project sponsors to ensure IT work requests are successfully developed and prioritized. Additionally, the IT Portfolio Manager will support requestors in clarifying and articulating their business needs and anticipated business benefits as part of the work request process. 


Essential Duties and Responsibilities:

  • Defines detailed requirements, analyzes business needs, and validates solutions with the client.
  • Performs feasibility analysis, scopes project, and recommends alternative solutions, project strategy and deliverable prioritization.
  • Serves as senior subject matter expert associated with content, processes, and procedures. Develops high level implementation plans.
  • Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results.
  • Serves as a liaison between technical and functional stakeholders, and project management teams, to help keep initiatives moving forward smoothly and in accordance with project plans.
  • Participates in multiple key initiatives simultaneously.
  • Guides and advises less-experienced Business Analysts.
  • Monitors other Business Analysts in software development methods and processes, and recommends implementation of those methods.

Additional Considerations:

  • Serve as the liaison between business customers and IT.
  • Help business customers translate their business strategy objectives into functional IT delivery requests.
  • Ensure IT teams have a contextual understanding of the Business Operations included or involved in the initiative.
  • Document work request requirements, anticipated business benefits, and coordinate with technical contacts to size the work effort.
  • Work with business stakeholders to prioritize work requests.
  • Answer questions about requirements throughout development lifecycle.
  • Provide business stakeholders with regular updates on work requests in progress.
  • Evaluate the value introduced by IT projects delivered to our business stakeholders.
  • Some travel may be required.


  • Bachelor's degree in Business, Information Technology, Engineering or related field.  
  • 5 years related experience required including project support.  
  • Understanding of budgeting and financial management processes.  
  • Excellent verbal and written communication skills.  
  • Intermediate level proficiency with Microsoft Office. 


  • Formal project management training or certification.  
  • Experience with Microsoft Visio and Project.
  • BA/BS in Computer Science, Business Administration, MIS or related field.
  • Able to quickly learn new business processes and understand the technology requirements needed to achieve forecasted business benefits.
  • Strategic thinking skills to participate in planning, design, and policy development related to data management.
  • Prior IT portfolio management experience.
  • Experience in business analysis or business strategic planning.
  • Prior claims management experience.
  • Certification of Competency in Business Analysis or Certified Business Analyst Professional.
  • Understanding of business process and data flows.
  • Advanced MS office productivity software skills: Excel, Word, PowerPoint, Team Foundation Server, and SharePoint.  

Work Traits:

  • Strong collaborative skills to work across multiple stakeholder groups to translate business strategies, initiatives, goals and objectives into IT project.
  • Strong critical thinking and problem solving skills.
  • Excellent verbal and written communication and collaboration skills to effectively communicate with both business and technical teams.
  • Ability to analyze project, program and portfolio needs, as well as to determine the resources needed to achieve objectives.
  • Strong organizational skill to track all activities, information, and artifacts related to an initiative and share this in an easy to use manner with stakeholders.
  • Ability to influence stakeholders to reach a conclusion or make decisions.

U.S. Eligibility Requirements:

  • Interested candidates must submit an application and resume/CV online to be considered.
  • Must be 18 years of age or older.
  • Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation.
  • Must have unrestricted work authorization to work in the United States.  For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization.
  • Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure.

Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.  


Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic.‚Äč Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.




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