56759 Requisition #
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  • Join a Global Company
  • Opportunity to develop your career
  • Great team environment
Gallagher Bassett is Australia’s largest Third Party Administrator (TPA). Our focus is refreshingly simple:  We manage insurance claims on behalf of insurers, brokers, government bodies and self-insured organisations to ensure we get Injured Workers back to work and their life.
We are proud to be named on the Ethisphere Institute’s 2019 World’s Most Ethical Companies list for the eighth consecutive year.
The Position
Based in our Darwin Office, the role of the Eligibility Officer is to ensure Gallagher Bassett’s internal and external customer expectations are met by conducting initial contact, conducting a risk assessment of claim severity, coordinate and obtain information from key stakeholders and make initial claim liability decisions.
Reporting to the Team Manager other responsibilities include the following:
  • Receive claim lodgments over the phone from Injured Workers or Employers;
  • Verify information regarding the claim within appropriate time frames;
  • Actively listen, show empathy and recognize the needs of the worker and employer;
  • Identify any potential barriers and provide strategies for eligibility outcomes;
  • Request and obtain missing information including information to assist in the calculation of Normal Weekly Earnings (NWE) from the injured worker and employer;
  • Educate stakeholders on the legislative requirements and initial claim decisions;
  • Assess the need to involve the appropriate psychological, medical, rehabilitation and factual investigation immediately and co-ordinate as required;
  • Deliver a high level of service to all stakeholders.
The Candidate
To be considered for this role you will need to have previous Claims Management/Workers Compensation experience with knowledge of the relevant Acts and Legislative requirement.
The successful candidate will have excellent communication and interpersonal skills, with the ability to empathise and build relationships with people at all levels. We are looking for someone with a proven track record of providing a high level of customer service and the ability to work as part of a team.

What we can offer you:
  • Flexible work options
  • Staff referral incentive
  • An extensive Staff Benefits Program that incorporates a wide range of discounts
  • Opportunities for ongoing education and development
  • Service recognition awards
  • Employee assistance program for yourself and immediate family members
  • The opportunity to work for a company that gives back to the community through our Workplace Giving and Gentle Bear Program
To apply:
If you think you can make a positive difference to our business we want to hear from you today! Click on Apply for this Job.
Only people with the right to work in this country will be considered for this position.
Agency candidates will not be considered for this role.

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