Client Manager - Self Insurance - Injury Management

Client Service/Account Management
73296 Requisition #

The Position:

The Client Manager will play a key role for ensuring ongoing relationship management for our corporate self-insurance clients, with an emphasis on exceptional customer service delivery and innovative solutions delivering new strategies.  Strengthen your skills as an experienced Customer Relationship Manager looking for that next step in your career by demonstrating your WOW factor of passion, drive and Customer Centric attitude to collaboration and partnership.

The Client Manager will also be responsible for contract management of the Self-insurance portfolio and ensure contractual obligations are being met by working collaboratively with the operational arm and the wider Sales teams.  

You will add value to Gallagher Bassett across the following:

  • Liaising and engaging with other GB departments to ensure relationships are strong and maintained to support the delivery of service.
  • Collaborate with key stakeholders to effective onboard clients
  • Build and develop external business relationships and network of industry contacts
  • Promote positive working relationships and be a key point of reference between parties
  • Support the sales and marketing team with business process and joined up planning with clients
  • Support the identification, development and implementation of new products ensuring GB clients benefit from a continuously evolving service offering.
  • Collaborate with Sales colleagues and key business leaders regarding client retention and cross selling opportunities.
  • Participate as required on business tenders, proposals and new opportunities.
  • Identify opportunities for continuous improvement, data insight strategies ensuring a better client journey.
  • Ensure GB's contractual compliance are met.
  • Supplier/Vendor management, including relationship management, contract management and quality & performance management.
  • Ensure program delivery metrics are measured and continuous improvement initiatives delivered.
  • Salesforce management and reporting


We’re interested in hearing from people who possess

  • Tertiary qualifications in an appropriate discipline coupled with demonstrated experience in client service roles will be highly regarded
  • Workers compensation, Claims or Broker Management Practice.
  • Engaging communication style with conflict resolution and negotiation skills on point
  • Knowledge and use of Salesforce management and reporting
  • Excellent stakeholder management skills and proven ability to gain trust and influence whilst bringing people on board with your thinking
  • Strong problem-solving skills and ability to show initiative

If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, bit on a day to day you’ll experience the following:

  • Work from home capability
  • Opportunity for full-time permanent employment
  • Attractive remuneration packaging
  • Excellent Working Environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
  • Exciting career – as our Company grows, so do the opportunities for our people
  • Opportunities for ongoing education and development
  • Service recognition awards
  • Employee assistance program for yourself and immediate family members
  • Staff referral incentive

A brief overview on GB:

Gallagher Bassett is Australia's largest Third Party Administrator (TPA).  Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, and employing over 1000 staff.

GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance!

If this sounds interesting to you – we want to connect! 

We are social and engaging, with our unique and positive culture underpinned by The Gallagher Way   Transform and further build on your new exciting adventure with GB and be instrumental to the success alongside our global team with a positive mindset and culture? We want to hear from you today, click on Apply for this Job.    

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace.

To be considered for this opportunity you must have the right to live and work in Australia when applying

Agency candidates will not be considered for this role.