61295 Requisition #



  • Start your career in the Work Cover and Personal Injury Management insurance industry
  • Discover a multitude of opportunities for your career development and progression
  • Join a dynamic global organisation, with over 27,000 people worldwide in over 140 countries

Gallagher Bassett (GB) is the premier provider of global claims services, dedicated to exceptional customer service and demonstrably superior outcomes. GB helps people, teams and businesses overcome adversity and loss through the guiding expertise of over 5,000 claims professionals, all committed to going beyond expectations in the continuous pursuit of a better way.



At GB, we have a proven track record of building strong partnerships, helping our clients to improve return to work performance and helping injured workers to return to work and to life.



The position


We are currently recruiting Case Managers to join our office located in Melbourne CBD.  

These positions are permanent and full time roles and will see you provide a cost effective, professional and customer focused workers compensation claims service through processing and managing a portfolio of short term claims. 

As a case manager,  Responsibilities include but are not limited to:


  • Take ownership of portfolio of Medical Expenses Only and Closed Period Claims 
  • Providing Workers Compensation claims advice to all stakeholders
  • Providing customer service to injured workers and all stakeholders
  • Complying with the relevant Acts and other relevant Legislative requirements
  • Build rapport with providers and employers to monitor effective medical and like programs for injured workers
  • Utilising claims management tools to influence return to work
  • Liaising with providers and employers to monitor effective medical and like programs for injured workers



 What are we looking for?

  • Tertiary qualifications within the fields of Allied Health, Rehabilitation, Occupational Health and Safety or Psychology will be held in high regard
  • Recent work experience within a customer service role
  • Excellent customer service skills
  • The ability to work within a fast paced environment 
  • Excellent communication and interpersonal skills 
  • Exceptional time management, prioritisation and organisational skills   
  • Knowledge of general business and administrative practices
  • Analytical / problem solving skills
  • PC Literacy – Database Software and Microsoft office                                     


What we can offer you:
  • Flexible work hours
  • Staff referral incentive
  • Opportunities for ongoing education and development
  • Service recognition awards
  • Employee assistance program for yourself and immediate family members
  • Personal touches like weekly fruit bowls and birthday celebrations 
  • The opportunity to work for a company that gives back to the community through our Gentle Bear program

To apply
If you think you can make a positive difference to our business we want to hear from you today!
Click on Apply for this Job
Only people with the right to work in this country will be considered for this position.

Agency candidates will not be considered for this role.


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