Administrative Services
67458 Requisition #

Gallagher Bassett was established in Chicago in 1962 as a Third Party Administrator (TPA) providing claims and risk control services to self-insured clients and now has 125 branches and over 3,600 skilled professionals in the USA, UK, Australia and Canada.


Gallagher Bassett UK was founded in 1991 and now has twelve offices across the UK with over 300 claims handling staff.


Gallagher Bassett UK provides claims management and risk management services to corporate, national and local government, insurer and broker clients.

We are constantly seeking skilled professionals who are up for a challenge and take exceptional performance to heart. We present opportunities that not only enable our company to remain an industry leader but also provide employees with limitless possibilities for success and personal growth.

Main Purpose of Role:
To provide general clerical assistance to help ensure product standards are met.
Key Responsibilities:
  • Record claims accurately on Risxfacs within product standards.
  • Acknowledge claims to clients by letter or E-mail.
  • Issue standard letters as directed.
  • Filing of claims folders.
  • Open, date stamp and sort incoming mail (including E-mail).
  • Prepare and frank outgoing mail.
  • Assist in Diary process.
  • Complete and submit CRU forms accurately.
  • Answer and distribute incoming phone calls.
  • Close claims on Risxfacs as directed.
  • Retrieve closed claims from storage as directed.
  • Assist in general office administration (eg post, printing, order supplies, maintaining equipment) to ensure smooth running of office.
  • Comply with all GB and office procedures.

Additional Considerations:

  • Basic understanding and knowledge of general clerical duties.
  • Basic understanding and knowledge of all company specific procedures, including Service Instructions and Adjuster’s Manual.
  • Proficiencies in MS Word, MS Excel (Intermediate Level), and Lotus Notes.
  • Accurate data input skills.


  • MS Excel - Advanced Level
  • MS Access - Intermediate Level .

Work Traits:

  • Ability to prioritise and organise own workload to ensure that deadlines are adhered to.
  • Ability to work under pressure and without supervision.
  • Ability to liaise with colleagues when appropriate.
  • Ability to develop and sustain relationships with both internal and external customers.
  • Ability to construct effective written communications, including letters and reports.
  • Capable and confident written English skills.
  • Confident and effective telephone skills.
  • Confident numeracy skills.
  • Training in the role will be provided.