Technical Training Specialist

📁
Human Resources
📅
62380 Requisition #

Gallagher Bassett is Australia’s largest Third-Party Administrator (TPA). Our focus is refreshingly simple:  We manage insurance claims on behalf of insurers, brokers, government bodies and self-insured organisations, and in South Australia, we ensure we get Injured Workers back to work and their life.
 
We are proud to be named on the Ethisphere Institute’s 2019 World’s Most Ethical Companies list for the eighth consecutive year.


The Position


The role of a Technical Training Specialist is to support staff to transition into their operation roles, including training of systems, platforms and process in an operational environment.  The role will partner with the relevant managers to understand technical claims management capability requirements and to design, develop, facilitate, coach, monitor and evaluate claims technical initiatives.


Reporting to the Technical Training Manager other key responsibilities include:

  • Design, develop and deliver claims technical training programs and assessments (including new starter program) utilising contemporary L&D practises/principles.

  • Partner with external stakeholders, key managers and subject matter experts regarding training material relevance, accuracy and alignment to business needs.

  • Facilitate training programs for your assigned business units and clients as per the training schedules.

  • Provide on the job coaching support to new starters and others as identified to fast track an individual’s competence on the job.

  • Develop, implement and maintain competency frameworks aligned to different job roles to ensure competency levels are met and/or improved.  Prepare reports and details of coaching delivered.

  • Facilitate holistic on the job competency-based assessments to identify knowledge and development gaps and provide feedback on performance.

  • Maintain effectiveness of programs/courses based on manager and employee feedback and proactively identify continuous improvements to leadership teams.


The Person


To be successful in this role, you will need to have strong communication, relationship and influencing skills.  We are looking for someone with demonstrated success in designing, developing and facilitating technical training along with a proven contemporary L&D mindset and understanding.  You will need to have a high level of coaching and mentoring skills with excellent communication and interpersonal skills with a range of stakeholders.  You will thrive in a fast-paced environment, be flexible, adaptive and work well autonomously.


Technical knowledge in workers compensation is desirable.

 


What we can offer you:


  • Flexible work options
  • Staff referral incentive
  • An extensive Staff Benefits Program that incorporates a wide range of discounts
  • Opportunities for ongoing education and development
  • Service recognition awards
  • Employee assistance program for yourself and immediate family members
  • The opportunity to work for a company that gives back to the community through our Workplace Giving and Gentle Bear Program


To apply:
 
If you think you can make a difference to our business we want to hear from you today! Click on Apply for this Job.
 
Only people with the right to work in this country will be considered for this position.
 
Agency candidates will not be considered for this role.


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