59710 Requisition #
  • Advance your career in the Work Cover and Personal Injury Management insurance industry
  • Discover a multitude of opportunities for your career development and progression
  • Join a dynamic global organisation, with over 27,000 people worldwide in over 140 countries

Gallagher Bassett (GB) is the premier provider of global claims services, dedicated to exceptional customer service and demonstrably superior outcomes. GB helps people, teams and businesses overcome adversity and loss through the guiding expertise of over 5,000 claims professionals, all committed to going beyond expectations in the continuous pursuit of a better way.

At GB, we have a proven track record of building strong partnerships, helping our clients to improve return to work performance and helping injured workers to return to work and to life.

The position

The team at GB is currently seeking a Technical Manager to join our office located in the heart of Melbourne’s CBD. This is a permanent and full time position working in our Workers Compensation team.

As a Technical Manager, your responsibilities will include but won't be limited to:

  • Applying your specialist Workers Compensation technical knowledge to claims of a complex nature, and acting as a technical reference point for other team members such as Case Managers and Senior Case Managers
  • Guiding, advising and assisting employer clients who require specialist technical assistance
  • Interacting with and providing instructions to Legal Panel Firms within the required timeframes on all pre-litigated and litigated matters
  • Providing employers, employer consultants and other involved parties with updates in relation to litigated matters
  • Undertaking adverse decision quality revisions and endorsements
  • Completing case conferencing with Case Managers and attending claims review meetings when required
  • Undertaking pre-conciliation checks, assisting with strategy considerations and attending conciliation conferences as required
  • Mentoring and coaching other members of your team

What is GB looking for?

  • You will have a high level (3 years minimum) of experience within the Worker’s Compensation industry and in the application of Work Cover legislation
  • High level knowledge of Accident Compensation Act
  • Excellent customer service skills
  • Exceptional communication and interpersonal skills
  • Experience in client service role
  • Coaching / Mentoring skills
  • Bachelor of Law Degree and/or Industry Related Qualifications will be held in high esteem

What can GB offer you?

  • Staff benefits program with a wide range of discounts on offer
  • Flexible work hours
  • Staff referral incentive bonus
  • Opportunities for ongoing education and development
  • Service recognition awards to recognise your input to the organisation
  • Employee assistance program for yourself and your immediate family members
  • Personal touches like weekly fruit bowls and birthday celebrations
  • The opportunity to work for a company that gives back to the community through our Gentle Bear program

To apply

Do you think you can make an impact to our business? We want to hear from you today, click on Apply for this Job.


GB is an Equal Opportunity Employer and as a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace.


You will need to have the right to work in this country to be eligible for employment with Gallagher Bassett Services.


Agency applicants will not be considered for this position.

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