Team Manager - Geelong

56273 Requisition #


  • Elevate your Worker’s Compensation and Personal Injury Management Career
  • Build upon your people leadership skills
  • Discover a multitude of career development and progression opportunities
  • Join a global organisation, with over 27,000 people worldwide in over 140 countries
Gallagher Bassett (GB) is Australia’s largest Third Party Administrator (TPA). Our focus is refreshingly simple: We manage insurance claims on behalf of insurers, brokers, government bodies and self-insured organisations.
We are proud to be one of 135 companies from 23 countries and representing 57 industry categories, named on the Ethisphere Institute’s 2018 World’s Most Ethical Companies list for the seventh consecutive year.
The position
We are currently seeking a Team Manager to join our office located in our new Geelong Location. This is a full time, permanent position working within GB's Worker's Compensation team.
The focus of this position is to provide day-to-day management and technical expertise to the claims team, ensuring the delivery of cost effective, professional and customer-focused claims service, while developing staff and implementing quality initiatives
Your main responsibilities will include:
  • Managing your team's daily workflow in order to maintain client service standards
  • Acting as a technical and business referral point for your team, and providing effective coaching and feedback to staff on technical and performance related issues
  • Work with Branch Managers to identify skills and knowledge gaps and assist with the up-skilling of the team
  • Working alongside your Branch Manager to develop and cultivating team morale, and an achievement and service orientated culture; ensuring a dedicated and team based approach to the management of claims
  • Mentoring and coaching team members, and encouraging creativity, risk-taking and continuous improvement within the team
  • Identifying any areas for improvement in Claims Management service provision, and working with your Branch Manager to implement strategies and processes to ensure GB's services meet business and WorkSafe requirements
  • Supporting your team to achieve the targets of the business by improving claims management outcomes; ensuring alignment to WorkSafe APA Business rules and performance measures.
  • Engaging staff to meet their own personal performance measures and goals
  • Recruitment of staff
  • Conducting performance counseling
  • Facilitating effective team meetings and project activities
What are we looking for?
  • Claims Management and/or Personal Injury Management experience within the Workers Compensation industry
  • Outstanding leadership skills, and experience in coaching and mentoring staff
  • Excellent knowledge of industry performance measures
  • Excellent interpersonal skills with all levels of staff and external parties
  • Conflict resolution skills
  • Excellent time management skills
  • Tertiary qualifications in Allied Health and/or Tertiary qualification in appropriate discipline will be held in high regard
What can we offer you?
  • Staff benefits program with a wide range of discounts on offer
  • Flexible work hours
  • Staff referral incentive bonus
  • Opportunities for ongoing education and development
  • Service recognition awards to recognise your input to the organisation
  • Employee assistance program for yourself and your immediate family members
  • Personal touches like weekly fruit bowls and birthday celebrations
  • The opportunity to work for a company that gives back to the community through our Gentle Bear program
To apply
Do you think you can make an impact to our business? We want to hear from you today, click on Apply for this Job.
GB is an Equal Opportunity Employer and as a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace.
You will need to have the right to work in this country to be eligible for employment with Gallagher Bassett Services.
Agency applicants will not be considered for this position.

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