Team Leader - Travel Claims

62369 Requisition #

Gallagher Bassett Services Pty Ltd is Australia’s largest Third-Party Administrator (TPA). Our focus is refreshingly simple:  We manage insurance claims on behalf of insurers, brokers, government bodies and self-insured organisations, helping people who have suffered a loss or damage get back to work and their life.

We are proud to be named on the Ethisphere Institute’s 2019 World’s Most Ethical Companies list for the eighth consecutive year.


The Position

We are currently seeking a Team Leader for our Accident & Health team located in Brisbane CBD.


Working with the Leadership and management team this role will see you provide day-to-day management and technical support to the team, ensuring the delivery of a cost effective, professional and customer focused claims service, while developing staff and implementing quality initiatives. There will be a significant focus on leadership, customer service and continuous improvement. As a Team Leader with exposure to General Insurance who is looking to solidify their career within our Global Brand your responsibilities include but are not limited 

  • Manage the day to day operations of the Accident & Health Insurance team
  • Optimise business efficiency and continuous improvement, analysis and review,
  • Deliver exceptional customer service for both internal and external customers
  • Manage team adherence to SLA’s and operational KPI’s
  • Where required provide accurate and qualitative claims analysis to Management;
  • Provide leadership and direction to the Accident & Health Insurance team 
  • Review staff performance and provide training and coaching where required  
  • Build and develop strong working relationships with our Clients and relevant stakeholders

What we are looking for:

  • Demonstrated experience of leading and managing a claims team
  • At least 3 years of Claims experience in General Insurance ,Industry specific ANZIIF qualifications (desirable)
  • Health/applied/Medical Science , Business/Commerce or Legal Degree would be desirable
  • Experience handling accident & health claims
  • Proven experience in relationship building
  • High level of interpersonal and communications skills
  • Strong business acumen
  • Strong knowledge of the financial drivers for the company
  • Proven experience in achieving business targets;
  • Negotiation skills; and
  • Coaching and mentoring skills


What we can offer you:

  • Staff benefits program with a wide range of discounts on offer
  • Flexible work hours
  • Staff referral incentive
  • Opportunities for ongoing education and development
  • Service recognition awards to celebrate your contribution to the company
  • Employee assistance program for yourself and your immediate family members
  • Personal touches like weekly fruit bowls and birthday celebrations
  • The opportunity to work for a company that gives back to the community through our Gentle Bear program


To apply


Do you think you can make an impact to our business? We want to hear from you today, click on Apply for this Job.


Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace.


To be considered for this opportunity you must have right to live and work in Australia when applying

Agency candidates will not be considered for this role. 


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